The Sovereign
Leasing staff like Nataly and Faith receive consistent praise for speed and transparency, and some residents describe quiet apartments in a convenient location. However, grounds maintenance has deteriorated sharply. Reviewers document grass uncut for months, trash sitting for weeks, roach infestations that survive repeated treatments, bird and dog waste piling up, and shattered glass on walking paths. Maintenance requests vanish into silence; one resident waited two weeks for a kitchen sink repair and months for promised pressure washing. Move-in walkthroughs are skipped, opening residents to disputed damage charges at move-out. Staff turnover is severe (15 managers and 30+ maintenance workers cited in one review), and corporate reportedly blocks repairs. Some residents report unfair fees for trash violations on top of existing fees, and one applicant paid $375 in application fees before being told mid-process that only a social security number-not a Mexican passport-was acceptable, with no refund issued.
