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Chapel Creek Cottages

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 57 Google reviews · How we rank ›

4.1(57) 64 composite score See reviews on Google ✓ Google-verified Publishes prices
Townhome-Style Apartment Communities
Chapel Creek Cottages
Service
Townhome-Style Apartment Communities
Reviews
57

The real story

Residents praise individual staff members and the cottages' appearance, but ongoing complaints centre on sluggish maintenance, communication gaps, and management indifference. Some tenants wait weeks for repairs; others report unaddressed complaints over a year and missed move-in inspections. Multiple reviews cite an AI-first response system that makes reaching a person difficult.

Praised for
  • Staff professionalism (Ben, Katelyn, Shanice praised)
  • Clean, attractive units and grounds
  • Quiet neighborhood, gated community
  • Affordable pricing
Watch-outs
  • Slow, unresponsive maintenance
  • Poor communication and hard to reach staff
  • Deposit refund delays and lack of follow-up
  • Amenities poorly maintained (dirty grills, cloudy pool)
  • Move-in condition issues
friendly-staffwell-maintained-groundsquiet-communityslow-maintenancepoor-communicationmove-in-issues
Best for: Residents prioritizing a quiet, cottage-style setting and responsive staff relationships.
Think twice if: Slow maintenance response and communication delays are deal-breakers; escalation pathways are unclear and inconsistent.

Where it delivers

  • Individual leasing staff praised for warmth and responsiveness
  • Cottage-style units with low-density feel
  • Gated community with security

What to ask before signing

  • Staff praised include Ben (leasing), Katelyn (office manager), Shanice (leasing), and Rose (property management)
  • Multiple tenants report AI-routing system blocks direct contact
  • Deposit refunds delayed months after move-out; emails ignored
  • Amenities complaints: dirty grills, cloudy pool, sprinkler misdirection onto carports
  • Move-in inspections sometimes missed; units arrived uncleaned

How residents rate the community

Townhome-Style Apartment Communities
Units praised as beautiful and clean on tour, but move-in inspections inconsistent and maintenance delays frustrate residents.

Measured against the market

  • Rated 4.1 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 25% of the businesses in this directory.

How we got this number

How We Rank
Star rating 37
Review volume 77
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
43
4
2
3
0
2
0
1
12

Get in touch

Address
2451 Eaton St, Fort Worth, TX 76108
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom rental homes2 bedroom rental homes3 bedroom rental homes
Published prices
One-time non-refundable pet fee
$400/pet
Monthly pet rent
$25/pet/month

As published by the business on its own website; not independently verified.

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Common questions

Are pets allowed?
Yes. The website lists a one-time non-refundable pet fee of $400 per pet and monthly pet rent of $25 per pet per month.
What if I need maintenance done?
Tenants report maintenance requests are processed through an AI system; reaching a person directly is difficult, and response times can be slow. Some residents report weeks-long waits for repairs.

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Last updated 2026-07-24