How responsive is maintenance for emergencies?

Residents report same-day or immediate response for AC failures and urgent issues. Daryl Pruitt is named repeatedly for quick emergency fixes. Routine requests show mixed results: some closed without work completed.

Is pest control included, and does it work?

Pest control is automatically billed. Multiple residents say cockroach infestations persist despite billing; control requires constant complaints to trigger actual service.

What should I expect during move-out?

Several residents were surprised by damage charges ($338+ documented) for issues they dispute. Document the apartment's condition with photos and video before departing and during handover to avoid surprise charges.

City Parc at Keller Apartments

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 338 Google reviews · How we rank ›

3.9(338) 66 composite score See reviews on Google ✓ Google-verified

Luxury ApartmentsTownhome-Style Apartment Communities

Services: Luxury Apartments, Townhome-Style Apartment Communities
Reviews: 338

The real story

Strong five-star reviews center on Daryl Pruitt's responsiveness and professionalism, fast emergency repairs, and welcoming office staff like Brittany and Julie. One-star complaints flip the narrative: slow or unfinished maintenance requests marked as closed, pest control billed but ineffective, bitter moveout disputes over phantom damages, and chronic unit failures (AC, hinges, thermostats). Management is praised when present, but some residents report phone and email silence during crucial moments.

The gap between five-star longtermers and one-star leavers reveals a sharp divide. Residents staying years rave about the crew and grounds. Those departing report discovering they were charged for preexisting damage that management never documented, and pest and mechanical issues that persist for months. A handful name Daryl as the only reliable fix; others cite him as part of their worst experience.

Praised for

prompt, personable maintenance staff (Daryl Pruitt named repeatedly)
responsive management and friendly front-desk staff
well-kept grounds and amenities
solid maintenance response for emergencies

Watch-outs

inconsistent maintenance quality and follow-through
pest control ineffective and slow to respond
deposit disputes and move-out charge surprises
building issues: AC failures, broken hinges, pest problems

responsive-managementfriendly-staffwell-maintained-groundspest-problemsslow-maintenanceclean-facilitiesamenities-as-advertised

Best for: Long-term residents seeking dependable emergency maintenance and a stable, welcoming community feel.

Think twice if: Moving out soon; deposit and move-out charge disputes are common, and pest problems may take months to resolve despite ongoing pest control billing.

Where it delivers

Daryl Pruitt and responsive emergency maintenance for loyal residents
friendly, helpful office staff and leasing team
pool, gym, billiards, and grounds regularly maintained

What to ask before signing

Daryl Pruitt (maintenance technician) praised repeatedly for same-day emergency response, especially AC problems
Julie and Brittany (front desk and leasing staff) named as exceptionally helpful
Teo mentioned as part of strong maintenance crew
Pest control billed automatically but residents report ineffectiveness requiring constant follow-up
Move-out inspections documented via photos and video by residents; management charged $338+ for claimed damages residents dispute

How residents rate the community

Luxury Apartments: Smart home tech and granite counters praised; unit failures (AC, hinges, heating) and pest issues undermine premium positioning.
Townhome-Style Apartment Communities: Grounds, pool, and fitness amenities consistently maintained; maintenance crew splits between stars and scorn depending on tenure and complaint resolution.

Measured against the market

Rated 3.9 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
Has more Google reviews than 89% of the businesses in this directory.

How we got this number

How We Rank

Star rating 27

Review volume 100

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Ratings pulled apart

220

Get in touch

Phone: +1817-631-6376
Website: https://livebh.com/apartments/city-parc-at-keller-apartments/
Address: 10501 N Beach St, Fort Worth, TX 76244
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 10:00-18:00
Thursday: 10:00-18:00
Friday: 10:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

From the property's site

Services listed

1 bedroom, 1 bath apartments2 bedroom, 2 bath apartments3 bedroom, 2 bath apartmentsSmart home technologyGranite countertopsWashers and dryersBilliards roomSwimming pool

As published by the business on its own website; not independently verified.

Common questions

How responsive is maintenance for emergencies?: Residents report same-day or immediate response for AC failures and urgent issues. Daryl Pruitt is named repeatedly for quick emergency fixes. Routine requests show mixed results: some closed without work completed.
Is pest control included, and does it work?: Pest control is automatically billed. Multiple residents say cockroach infestations persist despite billing; control requires constant complaints to trigger actual service.
What should I expect during move-out?: Several residents were surprised by damage charges ($338+ documented) for issues they dispute. Document the apartment's condition with photos and video before departing and during handover to avoid surprise charges.

Similar apartment complexes nearby

Bluestem Village

4.4(104)✓ Google-verified

Bluestem delivers attractive grounds, responsive maintenance, and a walkable location that many residents renew leases to keep. However, persistent pest problems, aggressive move-out billing practices, and staff conduct that feels retaliatory when residents complain create serious friction. The disparity between initial friendliness and later interactions troubles many tenants.

Senior & 55+ LivingTownhome-Style Apartment CommunitiesLuxury Apartments

View profile

Tallgrass Village

4.1(168)✓ Google-verified

Long-term residents and maintenance staff earn consistent praise; the property itself stays clean and feels secure. Management's fee practices and handling of tenant disputes create tension: reviewers cite undisclosed internet charges, rent-reporting fees that require opt-out, and heavy move-out deductions that are not always justified.

Senior & 55+ LivingTownhome-Style Apartment CommunitiesLuxury Apartments

View profile

North Park Landing

4.1(101)✓ Google-verified

New management under Greystar has transformed the property since late 2024. Residents consistently praise Sabra Phillips and the leasing team (Tiffany, Madison) for genuine responsiveness and going beyond typical service. Apartments are modern, clean, and well-maintained. One substantial complaint details systematic electricity billing overcharges and confusing fees; another resident noted the exterior needs repainting despite the building being relatively new. Parking can be tight during evening hours for families with multiple vehicles.

Luxury Apartments

View profile

City Parc at Keller Apartments

The real story

Where it delivers

What to ask before signing

How residents rate the community

Measured against the market

How we got this number

Ratings pulled apart

Get in touch

Office hours

From the property's site

Common questions

Similar apartment complexes nearby

Bluestem Village

Tallgrass Village

North Park Landing

Own this business? Get featured