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Crossroads at Arlington

Updated 2026-09-23 · 3,639 reviewed · 588 listed · Scored from 261 Google reviews · How we rank ›

3.6(261) 57 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment Communities
Crossroads at Arlington
Location
Central Arlington, Arlington
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
261
Ranking
#264 in Luxury Apartments
Best for
Move-in applicants prioritizing leasing experience; not recommended for residents requiring reliable maintenance.

Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Residents report spacious units and praise leasing staff like Brittany Miller and manager Lucy Garcia for their professionalism and attentiveness. However, the overwhelming pattern is critical: maintenance requests routinely take weeks without resolution, mold and roach infestations persist despite reports, leaks are left unrepaired for months, and management becomes dismissive or unavailable once residents move in. Multiple tenants describe being charged substantial move-out fees after disputes with code compliance, and security concerns have worsened as cameras remain non-functional despite ongoing theft.

The tension between initial leasing experience and post-move deterioration is stark. A few named staff deliver genuine care, but systemic maintenance failure, poor communication channels, and a shift in management responsiveness create a pattern of broken promises that directly affects health and safety, from inadequate AC to unresolved electrical hazards.

Praised for
  • attentive staff members
  • spacious units
  • responsive leasing team
Watch-outs
  • weeks-long maintenance delays
  • mold and pest infestations
  • poor communication after move-in
  • maintenance quality issues
  • unresponsive management
friendly-staffslow-maintenancepest-problemspoor-communicationoutdated-units
Best for: Move-in applicants prioritizing leasing experience; not recommended for residents requiring reliable maintenance.
Think twice if: You need responsive maintenance, have health concerns (mold/pest history noted), or prioritize ongoing management communication. Leaks, pest issues, and weeks-long repair delays are documented patterns.

Where it delivers

  • Experienced leasing staff
  • Spacious floor plans
  • On-site amenities including pool

What to ask before signing

  • Brittany Miller praised for thorough application support and transparency
  • Lucy Garcia (manager) noted for visible community maintenance and appliance replacements
  • Maintenance delays documented as routinely exceeding one week; one tenant reported two-month waits
  • Mold in windows and bedroom areas reported repeatedly
  • AC failures in summer documented
  • Door and outlet repairs repeatedly required re-work
  • Catalytic converter theft twice from same resident; security cameras noted as non-functional
  • Tenants charged $500-$8,000 move-out fees; one resident successfully disputed through credit bureaus

How residents rate the community

Luxury Apartments
Spacious and well-designed initially; maintenance failures, pest issues, and leaks negate premium experience once occupied.
Townhome-Style Apartment Communities
Units have walk-in closets and private outdoor space; structural and maintenance issues (door/outlet problems, leaks) undermine livability.

Measured against the market

  • Rated 3.6 against a 3.94 average across the 344 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we got this number

How We Rank
Star rating 8
Review volume 100
Review recency 100
Review sentiment 31
Profile completeness 100
Verification 30

Ratings pulled apart

5
157
4
11
3
5
2
7
1
81

Get in touch

Address
903 W Road to Six Flags St, Arlington, TX 76012
Open in Google Maps

Last verified 2026-09-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
One bedroom apartmentsTwo bedroom apartmentsSwimming poolBarbecue areaWalk-in closetsPrivate outdoor spaceWood-style flooringWood-burning fireplace

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Common questions

Who should I contact if I need something fixed quickly?
Residents report submitting service requests via the resident portal, but wait times routinely exceed one week. Office calls are noted to go to voicemail with inconsistent callback. Named staff like Brittany Miller help with move-in issues, but responsiveness after occupancy is a major complaint.
Are there security cameras in the parking lot?
The complex has cameras in place, but one recent tenant reported they are not functioning despite thefts occurring on the property.
What should I know before moving in?
Leasing staff are professional and transparent during the application process. Post-move-in, communication becomes less reliable. Check your unit carefully for mold, pests, and appliance condition before signing.

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Last updated 2026-09-23