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Crossroads at Arlington

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 257 Google reviews · How we rank ›

3.6(257) 61 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment Communities
Crossroads at Arlington
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
257

The real story

Lucy and Brittany, two leasing staff, stand out for their personal attention during move-in and early interactions, but resident experience deteriorates sharply once tenants occupy units. Maintenance requests routinely sit for weeks unresolved; reviewers report unaddressed leaks, pest infestations, broken doors and outlets, and appliance failures. The property's management has grown dismissive post-lease, with some residents describing rude or even contemptuous responses to serious complaints. Security cameras on the grounds are non-functional, and catalytic converter theft has struck repeatedly.

The online resident portal and lease application process receive consistent praise for clarity and ease. However, the gap between professional leasing operations and poor post-move maintenance and responsiveness is stark. Multiple long-term tenants express regret and plan to leave; newer residents often rate the stay favorably, suggesting problems surface weeks to months into occupancy.

Praised for
  • Staff go beyond their role
  • Leasing team responsive and thorough
  • Convenient online portal setup
Watch-outs
  • Maintenance delays and unresolved requests
  • Pest problems (roaches, rodents)
  • Poor communication from management after move-in
  • Safety concerns (broken cameras, security issues)
responsive-managementslow-maintenancepest-problemsfriendly-staffpoor-communicationoutdated-units
Best for: Short-term renters or those who prioritize move-in experience over long-term maintenance responsiveness.
Think twice if: Plan to stay longer than a few months: maintenance response times exceed one week, pest issues persist, and management engagement declines after lease signing.

Where it delivers

  • Attentive leasing staff (Lucy, Brittany)
  • Well-organized online resident portal
  • Amenities include pool, barbecue, private outdoor space

What to ask before signing

  • Lucy Garcia handles appliance replacements and grounds maintenance
  • Brittany Miller praised for thorough, transparent leasing process
  • Resident portal streamlines utility and lease setup
  • Security cameras on grounds are non-functional
  • Catalytic converter thefts reported multiple times
  • Pest problems mentioned in at least three separate reviews (roaches, rodents)

How residents rate the community

Luxury Apartments
Leasing process transparent and organized, but maintenance failures and pest issues undermine luxury positioning.
Townhome-Style Apartment Communities
Private outdoor spaces and fireplaces present, yet structural issues (leaks, doors, outlets) and pest infestations suggest poor upkeep.

Measured against the market

  • Rated 3.6 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How we got this number

How We Rank
Star rating 9
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
155
4
11
3
5
2
7
1
79

Get in touch

Address
903 W Road to Six Flags St, Arlington, TX 76012
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
One bedroom apartmentsTwo bedroom apartmentsSwimming poolBarbecue areaWalk-in closetsPrivate outdoor spaceWood-style flooringWood-burning fireplace

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Common questions

How long do maintenance requests usually take?
Reviewers report wait times regularly exceeding one week; some requests remain unaddressed after two months.
What is the online resident portal like?
Multiple residents praise it as well-organized and streamlined for utilities and lease setup, requiring minimal office visits.
Are there pest problems?
Multiple recent reviews mention roach infestations and rodent issues upon move-in or during tenancy.

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Last updated 2026-08-23