What happens if the power goes out and I don't have my keycard?

Reviewers report gate access fails during power outages unless residents have physical keycards, creating potential lockout situations.

Is the pool available year-round?

One reviewer stated the pool is only open for one month per year; management has not clarified seasonal hours.

How responsive is maintenance to work orders?

Reviewers report mixed results: some praise quick responses, others report work orders marked complete without follow-up visits. One resident reported a door issue went unaddressed.

Hulen Gardens

Updated 2026-09-23 · 3,639 reviewed · 588 listed · Scored from 88 Google reviews · How we rank ›

3.9(88) 62 composite score See reviews on Google ✓ Google-verified

Luxury ApartmentsPet-Friendly Apartments

Location: Candle Ridge West, Fort Worth
Services: Luxury Apartments, Pet-Friendly Apartments
Reviews: 88
Ranking: #304 in Luxury Apartments
Best for: Pet owners seeking a quiet community with active event programming and friendly staff interaction.

Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Hulen Gardens draws strong praise for its quiet setting and office friendliness, especially from long-term residents who credit staff like Jacqueline Torres and maintenance responsiveness. Multiple recent reviews, however, document persistent pest problems management has not resolved, coupled with serious complaints about disputed charges, documentation deletion, dismissive responses to complaints, and staff accountability issues. The divided ratings reflect a pattern where some residents enjoy peace and community events, while others report cockroaches, fleas, mold, AC failures, and move-out disputes exceeding $2,800.

Praised for

friendly office and maintenance staff
quiet community atmosphere
responsive maintenance on some repairs
pet-friendly with dog park

Watch-outs

chronic roach and pest infestations
disputed move-out charges and deposit withholding
poor communication and dismissive management response
thin walls and noise
AC inadequacy upstairs
safety and rule enforcement issues

friendly-staffquiet-communitypest-problemsoverpriced-feespoor-communicationnoisy-neighborsoutdated-unitsslow-maintenancemove-in-issueshidden-fees

Best for: Pet owners seeking a quiet community with active event programming and friendly staff interaction.

Think twice if: Pest control and maintenance responsiveness are important to you; recent reviews document persistent roaches, fleas, and disputed charges. Management has faced allegations of dismissing complaints and retaliating against residents who document problems.

Where it delivers

Long-time residents praise quiet atmosphere and staff warmth
Pet-friendly with dog park and facilities
Regular resident events and holiday activities
24-hour emergency maintenance available

What to ask before signing

Leasing agent Keylee Borden praised for patient customer service
Office staff member Jacqueline Torres repeatedly cited for friendliness and helpfulness
Management named in complaints: Brenda Freire, Jodi Spurrell, Jacqueline (context unclear)
Pool operates one month per year according to one reviewer
Upstairs units reportedly reach 85+ degrees in summer despite AC running constantly
One resident reported $2,841 in move-out charges disputed; another reported $200 charge for water/sewer/trash after move-out
Visitor parking requires online registration
Controlled access gates reported to malfunction during power outages without keycard backup

How residents rate the community

Pet-Friendly Apartments: Dog park available and residents praise pet-friendly policies, though one reviewer complained odor issues and rule enforcement varies.
Luxury Apartments: Facilities advertised (pool, fitness, sports court) exist but reported maintenance issues and pest infestations undermine luxury positioning.

Measured against the market

Rated 3.9 against a 3.91 average across the 449 luxury apartments businesses listed here.
Has more Google reviews than 38% of the businesses in this directory.

How we got this number

How We Rank

Star rating 27

Review volume 85

Review recency 100

Review sentiment 43

Profile completeness 100

Verification 30

Ratings pulled apart

Get in touch

Phone: +1833-301-7816
Website: https://www.wakliving.com/hulen-gardens
Address: 7415 Tallow Wind Trail, Fort Worth, TX 76133
Open in Google Maps

Last verified 2026-09-23

Office hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-16:00
Sunday: Closed

As listed on Google.

From the property's site

Services listed

One bedroom apartmentsTwo bedroom apartmentsFitness centerControlled access gatesPoolSports courtPlaygroundBarbecue stations

As published by the business on its own website; not independently verified.

Common questions

What happens if the power goes out and I don't have my keycard?: Reviewers report gate access fails during power outages unless residents have physical keycards, creating potential lockout situations.
Is the pool available year-round?: One reviewer stated the pool is only open for one month per year; management has not clarified seasonal hours.
How responsive is maintenance to work orders?: Reviewers report mixed results: some praise quick responses, others report work orders marked complete without follow-up visits. One resident reported a door issue went unaddressed.

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Hulen Gardens

The real story

Where it delivers

What to ask before signing

How residents rate the community

Measured against the market

How we got this number

Ratings pulled apart

Get in touch

Office hours

From the property's site

Common questions

Similar apartment complexes nearby

Candletree Apartments

The Savoy

The Trail Lakes Apartments

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