Fort Worth Apartment Review Guide
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Mercantile Square

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 224 Google reviews · How we rank ›

2.8(224) 57 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsAffordable & Low-Income Housing
Mercantile Square
Services
Luxury Apartments, Pet-Friendly Apartments, Affordable & Low-Income Housing
Reviews
224

The real story

Maintenance standout Mr. Carlos earns serious praise, and some residents report a welcoming leasing office and decent prices for income-restricted units. However, the majority describe a troubled experience: slow or absent management response to maintenance and noise complaints, persistent roach infestation despite frequent cleaning, surprise fees and payment issues, broken promises about specials and security, and long-closed amenities residents paid for. Noise from neighbors and poor ground upkeep compound the frustration.

Praised for
  • exceptional maintenance staff
  • friendly staff demeanor
  • reasonable pricing
  • nice unit finishes
Watch-outs
  • noisy neighbors, slow/no response
  • unaddressed maintenance requests
  • roach infestation
  • billing issues and hidden fees
  • false advertising and broken promises
  • inadequate security, open gates
  • trash and dirt on grounds
  • unavailable amenities
friendly-staffslow-maintenancenoisy-neighborsoverpriced-feespoor-communicationpest-problemshidden-feesmove-in-issues
Best for: Those seeking income-restricted apartments on a tight budget who prioritize affordability over amenity upkeep.
Think twice if: Avoid if you expect responsive management, pest-free living, or enforced quiet hours; management response delays are cited repeatedly.

Where it delivers

  • Mr. Carlos maintenance excellence
  • income-restricted affordable option
  • reasonable pricing for market units

What to ask before signing

  • Mr. Carlos praised for A/C repair expertise and professionalism
  • Mrs. Crystal noted for helpful leasing office support
  • A/C outages took days to fix with no communication
  • Pool closed since at least one tenant's move-in date
  • Gym also inaccessible despite being advertised
  • Roach infestation reported as widespread; visible in grass and common areas
  • Leasing staff member Chrissy criticized for misleading rent specials

How residents rate the community

Luxury Apartments
Unit finishes called 'beautiful' and 'nice', but grounds, maintenance response, and pest control fall short of luxury expectations.
Affordable & Low-Income Housing
Income-restricted units are 'nice' with 'reasonable' pricing, but plagued by roach infestation, billing chaos, and slow repairs.
Pet-Friendly Apartments
No pet-specific praise or complaints in reviews; category fit unclear.

Measured against the market

  • Rated 2.8 against a 3.97 average across the 327 luxury apartments businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Ratings pulled apart

5
82
4
14
3
13
2
17
1
98

Get in touch

Address
3600 Tanacross Dr, Fort Worth, TX 76137
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
Closed
Friday
09:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

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Common questions

What is the maintenance response time for A/C emergencies?
Reviewers report A/C outages took days to resolve with no communication, and calls to the office went unanswered.
Are there accessible amenities like a pool or gym?
The pool has been closed (reviewers noted it closed long ago) and the gym is inaccessible, despite residents paying for them.

Similar apartment complexes nearby

Bellrock Upper North
79

Bellrock Upper North

4.2(241)✓ Google-verifiedPublishes prices

Residents consistently praise Bellrock Upper North for responsive maintenance, attentive office staff, and a calm, well-kept community. Giselle, Felix, Javier, and Chris are named repeatedly for going above and beyond. The smaller complex size, gated entry, and quick repairs define the experience, though one reviewer noted a persistent neighbor noise issue. Pet-friendly options, furnished floor plans, and amenities like a gym, pool, and dog park appeal to professionals and families seeking quiet living. Management actively hosts resident events, keeping the community engaged and connected.

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The Greens of Fossil Lake Apartments
73

The Greens of Fossil Lake Apartments

4.3(268)✓ Google-verified

Most residents praise the grounds, landscaping, and maintenance response times, with staff members named repeatedly for their courtesy. However, a significant minority report severe roach problems in multiple buildings despite paying a $5 monthly pest fee, alongside complaints that the gym is too hot, equipment breaks down regularly, and promised upgrades never materialize.

Luxury ApartmentsPet-Friendly ApartmentsFurnished & Corporate Housing
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Sorrento
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Sorrento

3.4(420)✓ Google-verified

Sorrento splits sharply between positive leasing encounters and poor day-to-day living conditions. Staff members like Gia, Beth, and Lily receive praise for professionalism and warmth during move-in, but once residents settle in, maintenance delays dominate complaints. Multiple reviewers waited weeks for AC repairs, six months for dryer vent fixes, and months for water damage recovery. Security failures-broken gates and unresolved vehicle thefts-compound frustration. Communication collapses across channels: phone lines go unanswered, emails are ignored, and management changes (from Knightvest to Greystar to BH to BHLife) correlate with deteriorating conditions. Noise, weed smoking, mold, and inflated utility bills remain unaddressed despite repeated requests. The property's reputation has decayed steeply under recent management. Long-term residents note a clear shift downward; early positives (fitness center, pool, attached garages) become hollow promises when gates fail to function "more than two days total" and pools close indefinitely for repair. Residents describe outdated units, ruined belongings (AC fluid damage, clothing stained by secondhand smoke), and feeling trapped paying premium rent for broken infrastructure. The single bright spot-a third-party contractor who fixed multiple issues in one visit-underscores that management itself is the bottleneck.

Luxury ApartmentsPet-Friendly ApartmentsAffordable & Low-Income Housing
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Last updated 2026-07-24