
Southwest Apartments
Recent management changes have dramatically improved resident experience. Tenants now praise staff responsiveness, with maintenance arriving within 20 minutes and managers like Norma earning high marks for friendliness and accessibility. However, a vocal minority reports serious historical issues: roaches, broken HVAC, chronic maintenance delays under previous management, and disputed billing practices that led to wrongful evictions and destroyed credit. Current residents feel welcomed and safe; past residents describe chaos, fraud allegations, and inadequate support through crisis.

