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Monticello Crossroads

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 146 Google reviews · How we rank ›

3.6(146) 59 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsTownhome-Style Apartment CommunitiesLuxury Apartments
Monticello Crossroads
Location
Fort Worth
Services
Pet-Friendly Apartments, Townhome-Style Apartment Communities, Luxury Apartments
Reviews
146
Ranking
#164 in Pet-Friendly Apartments
Best for
Residents who prioritize responsive leasing staff and are comfortable with property improvements in progress.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

New management has won over some residents with responsive service and visible improvements, but chronic maintenance failures and poor communication undermine trust. Air conditioning repairs drag for months while residents pay full rent for amenities that sit unused; office hours go unstaffed and emails go unanswered. Recent leasing managers Johan and Roger earn consistent praise, yet the gap between their helpfulness and the maintenance team's slowness has left multiple residents filing complaints with Texas authorities.

Praised for
  • attentive recent management
  • helpful leasing staff (Johan, Roger)
  • improved property condition
  • good amenities (pool, fitness center)
Watch-outs
  • slow AC repairs and chronic cooling failures
  • poor communication from office
  • maintenance staff inconsistency and damage
  • pest problems (cockroaches)
  • amenities unavailable despite fees
  • unenforced community standards
responsive-managementpoor-communicationslow-maintenancefriendly-staffpest-problemsamenities-as-advertised
Best for: Residents who prioritize responsive leasing staff and are comfortable with property improvements in progress.
Think twice if: Tenants needing reliable AC repair and consistent maintenance response; know that office communication can lag and past amenity closures have stretched beyond stated timelines.

Where it delivers

  • recent management team responsive to resident concerns
  • leasing staff praised by name (Johan, Roger)
  • amenities on-site (fitness, pool, pet park)
  • improving property condition

What to ask before signing

  • Leasing managers Johan and Roger named repeatedly as strong staff
  • AC repair delays cited as 2+ months despite multiple requests
  • Pool and gym closure lasted over a month with no updates
  • Maintenance staff Javier involved in damage complaints and slow turnaround
  • Complex was subject of Bar Rescue television episode (referenced in review)
  • Property underwent management transition that residents say improved conditions

How residents rate the community

Pet-Friendly Apartments
Pet park and amenities advertised; unenforced community standards allow pet waste to accumulate on grounds.
Townhome-Style Apartment Communities
Residents see visible improvements under new management, but maintenance responsiveness remains inconsistent.
Luxury Apartments
Amenity fees charged while pool and gym have been unavailable for extended periods.

Measured against the market

  • Rated 3.6 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

How we got this number

How We Rank
Star rating 10
Review volume 94
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Ratings pulled apart

5
84
4
11
3
6
2
4
1
41

Get in touch

Address
180 St Donovan St, Fort Worth, TX 76107
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:30
Sunday
08:30-17:30

As listed on Google.

From the property's site

Services listed
One bedroom apartmentsTwo bedroom apartmentsThree bedroom apartmentsPet-friendly apartments24-Hour Fitness CenterSwimming poolClubhouseBusiness center

As published by the business on its own website; not independently verified.

Common questions

What is the office contact availability?
Hours are posted but residents report frequent missed calls and unanswered emails, even during listed business hours.
How quickly does maintenance respond to AC problems?
Recent complaints cite 2+ month delays for AC cooling failures despite multiple requests and the extreme Texas summer heat.
Are amenities like the pool always available?
The pool and gym have closed for repairs or maintenance; a recent closure lasted over a month with minimal communication to residents.

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Monticello Oaks stands out for attentive maintenance staff (Jeff named repeatedly for quick turnarounds) and a leasing team that walks prospects through options without pressure. Common areas and grounds are consistently spotless. One applicant reported being charged a $50 fee but receiving no response within the promised 24 hours; most recent reviews, however, praise Nelida and the wider team for smooth, professional interactions. The property draws praise for both its physical condition and staff demeanor. Visitors consistently mention arriving at tour appointments to find the place clean and staff ready to help. Maintenance issues get resolved quickly. The single negative review stands as an outlier among 60, suggesting either a processing error or a customer service breakdown on a particular occasion.

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Last updated 2026-08-23