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Monticello Crossroads

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 141 Google reviews · How we rank ›

3.7(141) 62 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsTownhome-Style Apartment Communities
Monticello Crossroads
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome-Style Apartment Communities
Reviews
141

The real story

Monticello Crossroads has split into two distinct periods. Under recent management (Roger, Johan, and maintenance lead Javier), residents report friendly, responsive service and visible improvements. However, deeper issues persist: maintenance backlogs, unresolved pest infestations, chronic trash overflows, and a history of management instability create real daily hardship for longer-term residents. Newer residents praise the turnaround; those with ongoing problems report feeling ignored by corporate ownership and blame-shifted to office staff.

Specific problems include unanswered maintenance requests marked resolved without completion, rats in units, no on-site maintenance availability, billing disputes sent to collections, and parking spaces consumed by company waste containers. Language barriers in the leasing office compound communication troubles. The complex appears to have been through corporate management challenges and a past television intervention attempt. Current staff appear engaged, but systemic issues suggest surface improvement may not address underlying operations problems.

Praised for
  • responsive, helpful management (Roger, Johan)
  • recent improvements under new leadership
  • friendly leasing staff and maintenance
  • good location and amenities
Watch-outs
  • chronic maintenance delays and poor repairs
  • pest problems (rats, roaches, mice) unresolved
  • trash and sanitation issues
  • language barrier and communication problems in office
  • inconsistent management turnover
responsive-managementslow-maintenancepest-problemsfriendly-staffmove-in-issuespoor-communication
Best for: Residents who prioritize responsive leasing staff and are comfortable with a transitional property under active improvement.
Think twice if: Recurring maintenance delays, pest problems, and inconsistent management history suggest waiting out lease commitment before moving can be difficult.

Where it delivers

  • New management team responsive to resident requests
  • Maintenance lead (Javier) praised for skill and effort
  • Pet park and multiple amenities on-site
  • Visible recent improvements to property condition

What to ask before signing

  • Roger: leasing/property manager, consistently praised for turnaround efforts
  • Johan: on-site manager, newer addition, described as helpful
  • Javier: maintenance lead, praised for repair skill and pride in work
  • No on-site maintenance available; external contractors lack English proficiency
  • Three maintenance work orders for same AC issue reported
  • Rat infestation with maintenance requests marked resolved without action
  • Unresolved pest control: rats, roaches, mice mentioned
  • Billing dispute involving extra month's rent sent to collections

How residents rate the community

Luxury Apartments
Mixed: praised location and newer amenities, but maintenance delays and pest issues undermine luxury expectations.
Pet-Friendly Apartments
Pet park available, but residents report unresolved pest control problems (rats, roaches, mice) affecting pet safety.
Townhome-Style Apartment Communities
Units described as initially needing work; improved under new management but structural concerns (shifting, foundation cracks) reported by some residents.

Measured against the market

  • Rated 3.7 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

How we got this number

How We Rank
Star rating 16
Review volume 93
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
83
4
11
3
6
2
4
1
37

Get in touch

Address
180 St Donovan St, Fort Worth, TX 76107
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:30
Sunday
08:30-17:30

As listed on Google.

From the property's site

Services listed
One bedroom apartmentsTwo bedroom apartmentsThree bedroom apartmentsPet-friendly apartments24-Hour Fitness CenterSwimming poolClubhouseBusiness center

As published by the business on its own website; not independently verified.

Enquire about Monticello Crossroads

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Common questions

How responsive is management to maintenance requests?
Recent leasing and property managers (Roger, Johan) are reported as quick to respond and helpful. However, some residents report maintenance requests marked resolved without actual completion, and no on-site maintenance is available; external contractors may have language barriers.
Are pets allowed, and what amenities do they have?
Yes, the complex lists pet-friendly apartments and a pet park on-site. However, reviews mention ongoing pest control problems (rats, roaches, mice), which may pose concerns for pet owners.
What happened to the property's condition over time?
The complex deteriorated significantly (trash, sanitation, pest issues) but has improved visibly under recent management. Some residents describe a past television intervention attempt and note that ongoing issues remain despite cosmetic improvements.

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Last updated 2026-07-24