Business data from Google Business Profile, checked 2026-10-23. Facts from the business's own website were fetched 2026-08-23.
Palm House Apartments earns a 4.9 average from 519 Google reviews, with most reviewers praising friendly staff and clean halls. One recent 1-star review raises dirt and a secondhand bed bug worry. Parking enforcement drew a complaint too.
Last verified 2026-10-23
As listed on Google.
Credentials claimed:Section 8 housing vouchers accepted, Atlantic Housing Foundation (501c3 nonprofit)
As published by the business on its own website; not independently verified.
Staff get warm praise, especially leasing agents. Many recent reviews, though, describe ongoing rat and roach problems, break-ins, and slow repairs. Several one-star reviews warn that the onsite laundry feels unsafe at night. Review evidence is mixed toward strongly negative.
Most residents describe a complex with serious ongoing problems: pest infestations reviewers say management ignores, a non-functional security gate, broken amenities (pool rarely open, laundry overpriced), mold and water damage that go unfixed for months, and rising rent charges residents cannot explain. A handful praise office staff like Taliza and Bibiana and note fast electrician response, but these bright spots do not outweigh systemic neglect. Management communication is a recurring friction point. Residents report unanswered emails, broken promises to fix deposits returned months late, and staff going silent after repair requests. New tenants say they were barred from viewing units before signing leases, then found roaches, mold, and sewage backups in move-in condition. The complex charges service and facilities fees but does not deliver the amenities advertised.
Reviewers' counterpart: residents say the office staff are kind and the maintenance team fixes problems fast. Many describe the grounds as quiet, tidy, and pretty. Several praise the move-in process and day-to-day responsiveness. One resident raises concerns about an old AC system, hot water on the cold side, and gates left open. Reviews are overwhelmingly positive, but a few reviewers also flagged older systems and inconsistent rules.
Last updated 2026-10-23
