Business data from Google Business Profile, checked 2026-09-23.
Five-star reviewers highlight responsive staff and a peaceful setting, but one-star complaints dominate: residents report illegal car towings despite valid registration, severe cockroach infestation across units, and a management shift that left service inconsistent. A long-term resident counters some pest claims, attributing cleanliness to personal pest control, yet the towing and maintenance issues surface repeatedly across recent reviews.
Last verified 2026-09-23
As listed on Google.
Leasing staff-especially Jordan and Benitta-earn consistent praise for kindness and clear communication during move-in. Long-term residents report feeling safe and well-managed. However, newer complaints flag vehicle theft, parking headaches, and delayed fixes on water and maintenance issues, suggesting inconsistent upkeep.
Half of recent reviews praise individual staff members, particularly Tamara, Timira Jackson, and Anastasia W., who reviewers credit with compassion and attentiveness. The other half report a steep decline: chronic maintenance delays (six-month waits for AC repair, leaking dishwashers left unfixed for months), pest infestations (rats, roaches, bed bugs), false towing charges ($400 uncovered), hidden fees (a $33 payment convenience fee), water quality issues, and removal of previously promised laundry access. Code enforcement intervened after rat complaints. Multiple reviewers noted management changes mid-tenure, with older staff pushed out and newer hires appearing overworked. The facility itself shows deferred upkeep: boarded windows, cracked concrete, unsealed doors, lead pipes, and black mold. One reviewer explicitly advised sleeping outdoors rather than here.
Recent reviews split sharply: strong five-star praise for new management, friendly staff like Delishea and Heather, and quick maintenance response; simultaneous one-star complaints about unresolved safety hazards (ceiling fan hazard, cars broken into twice, shooting outside unit), billing after move-out, and unreturned security deposits. Deep issues emerge around follow-through: washer-dryer installations left pending over a month, AC units described as barely functional, and a resident with a ceiling fan nearly falling during sleep waiting weeks for proper repair. Prior owners handled partial payments differently; current management declined flexibility. The property sits near Hulen Mall and Southwest Fort Worth work centers, attracting relocating professionals, but security breaches and maintenance delays risk driving long-term residents away.
Last updated 2026-09-23
