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Ridgewood Preserve Apartment Homes

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 246 Google reviews · How we rank ›

4.1(246) 70 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment Communities
Ridgewood Preserve Apartment Homes
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
246

The real story

Office staff like Carlie, Lindsay, and Angela earn consistent praise for leasing support and flexibility during the application process. Once residents move in, experiences diverge sharply: some report quick maintenance responses and good communication, while others face months of unresolved plumbing, A/C, and mold problems paired with staff who avoid accountability. Move-in apartments have arrived filthy and non-functional. Noise complaints go unaddressed despite repeated calls and police involvement.

Praised for
  • staff friendliness and responsiveness during leasing
  • quick work order turnaround for some repairs
  • clean common areas and pool
  • convenient location
  • nice apartment layouts
Watch-outs
  • chronic maintenance delays and unresolved issues
  • poor move-in condition and inadequate turnover cleaning
  • noisy neighbors and lack of noise enforcement
  • unresponsive management after lease signing
  • water outages and A/C failures
friendly-staffslow-maintenancemove-in-issuesnoisy-neighborspoor-communicationclean-facilities
Best for: applicants needing flexible lease approval and responsive leasing support
Think twice if: maintenance responsiveness drops after move-in; chronic plumbing, hot water, and A/C failures; neighbor noise complaints ignored

Where it delivers

  • attentive leasing staff during application process
  • responsive to some maintenance requests once submitted
  • pool and common areas well-maintained
  • flexible with lease and rental approval

What to ask before signing

  • Staff by name: Carlie, Lindsay, Angela, Holly help with approvals and lease questions
  • Mold in ceiling above shower repeatedly returns after repair attempts, then painted over
  • Move-in apartments reported without A/C, broken toilets, clogged showers, broken kitchen faucet, dirty carpets
  • Residents report hot water outages lasting multiple days and recurring A/C failures after maintenance visits
  • Trash valet service charged but not performed
  • Towing occurred despite car info provided at move-in
  • Water shut off without prior notice to residents
  • Neighbor noise and loud music complaints unresolved despite multiple office reports and police calls

How residents rate the community

Luxury Apartments
Leasing staff praised for warm welcome and helpfulness; property tour described as showing well-maintained lobby and sparkling pool, though maintenance and move-in condition issues undermine luxury positioning.
Townhome-Style Apartment Communities
Business offers townhome units, but reviews focus on standard apartments; insufficient specific evidence about townhome experience.

Measured against the market

  • Rated 4.1 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How we got this number

How We Rank
Star rating 39
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
174
4
12
3
8
2
4
1
48

Get in touch

Address
1000 Mill Crossing Pl, Arlington, TX 76006
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

From the property's site

Services listed
Studio apartments1-bedroom apartments2-bedroom apartmentsVideo chat toursIn-person toursSelf-guided toursPoolADA accessible units

As published by the business on its own website; not independently verified.

Common questions

What unit sizes are available?
Studios, 1-bedroom, and 2-bedroom apartments, including townhome-style options.
How can I tour the property?
The business offers video chat tours, in-person tours, and self-guided tours.
What amenities are included?
Pool, ADA-accessible units. The business lists these on its website; reviewers mention a well-maintained lobby and sparkling pool.

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Last updated 2026-08-23