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Ridgewood Preserve Apartment Homes

Updated 2026-09-23 · 3,639 reviewed · 588 listed · Scored from 247 Google reviews · How we rank ›

4.1(247) 70 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment Communities
Ridgewood Preserve Apartment Homes
Location
North Arlington, Arlington
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
247
Ranking
#84 in Luxury Apartments
Best for
Renters prioritizing attentive leasing staff and who can afford to wait for or handle maintenance issues independently.

Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Leasing staff like Tamika, Lindsay, and Angela earn consistent five-star praise for patience and going the extra mile with approvals. The grounds, particularly the pool and lobby, appeal to visitors. However, a troubling streak of one- and two-star reviews details unresolved maintenance-mold painted over rather than fixed, A/C outages lasting months, nails through floors left untended for quarters, and move-in apartments delivered filthy and non-functional. Noise complaints about neighbors go ignored by management.

Praised for
  • friendly and attentive leasing staff
  • helpful with approvals and qualifying
  • property grounds well-maintained
  • convenient location and layout
Watch-outs
  • poor maintenance response times
  • serious move-in condition problems
  • noisy neighbors unaddressed
  • persistent plumbing and A/C failures
friendly-staffresponsive-managementslow-maintenancemove-in-issueswell-maintained-groundsnoisy-neighbors
Best for: Renters prioritizing attentive leasing staff and who can afford to wait for or handle maintenance issues independently.
Think twice if: Maintenance repairs are slow; move-in units may be dirty and non-functional; unresolved neighbor noise complaints suggest weak enforcement.

Where it delivers

  • Leasing team known for warmth and application support
  • property grounds and pool well-kept
  • studio to two-bedroom mix
  • ADA accessible units available

What to ask before signing

  • Staff named: Tamika, Lindsay, Carlie, Holly, Angela Gonzalez
  • Recurring complaints: mold painted over instead of ceiling repaired, A/C down for months, hot water off weeks at a time, nails through carpet unfixed since October
  • Move-in issue: filthy toilets, broken A/C, busted kitchen faucet, clogged showers, filthy carpet in one documented case
  • Trash valet service charged but not provided as promised
  • Car towed despite prior registration
  • Management response limited: work orders closed without repair, office staff less available after initial leasing

How residents rate the community

Luxury Apartments
Five-star reviewers praise the sparkling pool and beautiful, well-maintained lobby; however, serious habitability failures at move-in and persistent maintenance gaps contradict luxury positioning.
Townhome-Style Apartment Communities
Units praised for layout and location; lengthy unresolved repairs, mold, plumbing leaks, and A/C failures undermine the expected standard of upkeep for a complex community.

Measured against the market

  • Rated 4.1 against a 3.94 average across the 344 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we got this number

How We Rank
Star rating 39
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
175
4
12
3
8
2
4
1
48

Get in touch

Address
1000 Mill Crossing Pl, Arlington, TX 76006

Last verified 2026-09-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-14:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Studio apartments1-bedroom apartments2-bedroom apartmentsVideo chat toursIn-person toursSelf-guided toursPoolADA accessible units

As published by the business on its own website; not independently verified.

Common questions

Who should I contact if I need to tour the property?
The office is open 7 days a week. Reviewers name leasing staff like Angela Gonzalez and Lindsay as helpful with tours and applications.
What happens if something breaks after I move in?
Submit a work order through the office. Recent reviews report work orders are sometimes closed without repairs completed, and response times for issues like A/C and plumbing can exceed weeks or months.

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Last updated 2026-09-23