Heather Glen Townhomes
Staff warmth at the leasing office masks systemic failures once residents move in. Reviewers consistently praise individual employees like Maria, Victoria, and Kathy for genuine customer service, yet the same people highlight a sharp drop in attention post-lease. Maintenance requests languish for weeks or close mysteriously without action. Roach problems persist despite repeated complaints, and the business refuses heat treatments residents say would solve them. One tenant waited over a month for a promised refund after finding an infested unit on move-in day. The AC failures during 102-degree heat and the dishonesty about repair timelines suggest management prioritizes cost over resident safety. Air conditioning breakdowns lasting six weeks, bathrooms left un-repaired for a month, and a documented cockroach infestation that management downplays are the core issues. Residents report leasing staff promise fixes before move-in but then encounter unresponsive management afterward. A few maintenance staff members (Marquis, Victoria in maintenance) earned specific praise for communication, but they appear exceptions to a slower, less accountable system. The price, described as "expensive" by one long-term tenant, does not match the upkeep or urgency residents expect.
