Sorrento
Sorrento divides sharply between residents who connect with front-office staff and those battling months-long maintenance failures. Since BH Living took over management, most reviewers report AC breakdowns lasting weeks in Texas summer heat, gates that stay broken, and maintenance requests answered only after tenants visit the office in person or contact the city. Staff turnover means floaters handle problems rather than permanent workers. One bright spot: individual leasing agents like Giia, Kaitlyn, Lily, and Lindsey earned praise for warmth and professionalism. But the complex as a whole fails tenants on its core responsibility-keeping the property safe and livable. Specific failures recur across reviews: a flooded kitchen sink that drains on its own, portable AC units that break immediately, gates non-functional for months, wheel theft with no usable security footage, and electric bills topping $600 monthly due to running backup cooling. Residents also report being charged for trash collection and threatened with $400 towing fees for unregistered guest vehicles. The shift from previous management (Knightvest and Greystar) triggered the decline. Multiple residents have contacted lawyers or the city. Those who have stayed praise the townhomes and amenities, but the cost is paid in stress and out-of-pocket fixes.
