Greater Fort Worth Apartment Complex Guide
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Sierra Hermosa Apartments

Updated 2026-09-23 · 3,639 reviewed · 588 listed · Scored from 142 Google reviews · How we rank ›

2.9(142) 54 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Sierra Hermosa Apartments
Location
Fort Worth
Service
Luxury Apartments
Reviews
142
Ranking
#386 in Luxury Apartments
Best for
Renters who prioritize friendly leasing staff and smooth move-in support.

Business data from Google Business Profile, checked 2026-09-23.

The real story

Recent five-star reviews praise Cynthia, Elizabeth, and Brenda for patience and helpfulness during leasing, and note clean grounds and a welcoming office. However, a stark divide emerges: tenants report chronic water shutoffs without notice, non-functioning plumbing, and unprofessional treatment from some staff (notably Reina). Vehicles have been towed without warning, and communication about maintenance and policy changes remains poor. Long-term residents and new applicants experience markedly different treatment.

Praised for
  • Staff care and attentiveness (Cynthia, Elizabeth, Brenda)
  • Friendly leasing process
  • Clean grounds and new office
Watch-outs
  • Water shutoffs and plumbing failures
  • Inconsistent professionalism and rude staff
  • Poor communication and unclear policies
  • Unauthorized vehicle towing
friendly-staffpoor-communicationslow-maintenanceclean-facilities
Best for: Renters who prioritize friendly leasing staff and smooth move-in support.
Think twice if: You depend on reliable water, functioning plumbing, or prompt communication about maintenance and parking policy changes.

Where it delivers

  • Attentive leasing agents (Cynthia, Elizabeth, Brenda)
  • Clean common grounds
  • Long-term resident retention

What to ask before signing

  • Cynthia and Elizabeth: leasing/property staff praised for patience and support, including provision of school backpacks to tenants
  • Brenda: leasing agent noted for answering questions and availability
  • Reina: specialist cited for unprofessional and rude conduct during rental process
  • Water shutoffs without notice; non-functioning toilets due to plumbing and foundation issues
  • Unauthorized vehicle towing during parking lot paving without required notice
  • Grounds described as clean; office recently renovated

How residents rate the community

Luxury Apartments
Leasing process smooth and friendly with attentive staff, but core living services (water, plumbing) unreliable and communication inconsistent.

Measured against the market

  • Rated 2.9 against a 3.91 average across the 449 luxury apartments businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 94
Review recency 100
Review sentiment 45
Profile completeness 75
Verification 0

Ratings pulled apart

5
54
4
10
3
11
2
3
1
64

Get in touch

Address
3254 Las Vegas Trail, Fort Worth, TX 76116
Open in Google Maps

Last verified 2026-09-23

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-14:00
Sunday
Closed

As listed on Google.

Common questions

Who can help me during the leasing process?
Cynthia, Elizabeth, and Brenda are leasing staff frequently praised for patience and helpfulness answering questions during move-in.
What utilities or services have tenants had issues with?
Multiple reviews report water shutoffs without notice and non-functioning plumbing and toilets due to unrepaired foundation issues.

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Last updated 2026-09-23