How quick is maintenance response for emergency issues?

Mixed: leasing-phase issues get same-day attention, but post-move emergency repairs (AC, electrical) often wait days to weeks. One resident's broken AC in 104-degree heat got attention after a morning office visit but the technician did not return as promised.

Are the gates and common areas secure?

Residents report gates have been broken since May and remain unlocked; some doors flash green (open) despite being labeled locked. Hallways and elevators are frequently dirty and dusty.

What is the communication experience with management?

Leasing consultants are easy to reach during move-in, but once resident, callers often reach voicemail, emails take days, and office staff can feel dismissive of maintenance inquiries.

Soltra Bear Creek

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 121 Google reviews · How we rank ›

4.3(121) 70 composite score See reviews on Google ✓ Google-verified

Townhome-Style Apartment Communities

Location: Euless
Service: Townhome-Style Apartment Communities
Reviews: 121
Ranking: #109 in Townhome-Style Apartment Communities
Best for: Renters seeking modern finishes and strong leasing support, willing to manage maintenance and communication gaps.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

Leasing staff like Abriela and Elizabeth earn consistent praise for attentive, personalized service during move-in. The units themselves impress with modern design, high ceilings, and in-unit washers. But maintenance response times disappoint: residents report weeks-long waits for broken AC, electrical hazards, mold, and pest issues, with some marking tickets "resolved" despite no visit. Common areas stay poorly cleaned, gates remain unlocked, and reaching the office by phone remains difficult. One returning resident noted recent improvements in cleanliness and management responsiveness.

Praised for

Dedicated leasing consultants (Abriela, Elizabeth, Abby)
Modern finishes and high ceilings
Responsive maintenance team (Bryan)
Fitness center and amenities
Convenient location near airport and highway

Watch-outs

Slow or unresponsive maintenance response
Poor communication from office staff
Inconsistent cleaning of common areas
Thin walls and noise from neighbors
Unresolved pest and mold issues

friendly-staffresponsive-managementslow-maintenanceclean-facilitiesnoisy-neighborspest-problemsoutdated-unitspoor-communication

Best for: Renters seeking modern finishes and strong leasing support, willing to manage maintenance and communication gaps.

Think twice if: Plan for maintenance delays on critical issues like AC and appliance breakdowns, and expect difficulty reaching the office by phone.

Where it delivers

Engaged leasing team during move-in
High-end finishes and amenities
Quick location access to DFW Airport
In-unit washer and dryer

What to ask before signing

Leasing consultants Abriela and Elizabeth praised for personal attention and follow-up
Maintenance team member Bryan credited for quick repairs post-move-in
In-unit washer and dryer noted as new and high-quality
Recurring issues: gate locks broken since May, thin walls transmit neighbor noise, pest tickets marked resolved without follow-up, AC emergency repairs took 24+ hours during 104-degree heat

How residents rate the community

Townhome-Style Apartment Communities: Modern design and high ceilings draw praise; thin walls, slow maintenance, and inconsistent cleanliness create dissatisfaction.

Measured against the market

Rated 4.3 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
Has more Google reviews than 49% of the businesses in this directory.

What renters keep saying

new apartmentsluxurious apartmentshigh ceilingsnoise levelmoving in processprofessional managementproperty tourfloor plansapartment optionsquiet place

How we got this number

How We Rank

Star rating 49

Review volume 91

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Ratings pulled apart

Get in touch

Phone: +1888-465-7571
Website: https://soltrabearcreek.com/
Address: 900 Pilot Hill Dr, Euless, TX 76039
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_fitness_centerhas_in_unit_washer_dryerhas_private_outdoor_spacewelcomes_pets

Last verified 2026-08-23

Office hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

From the property's site

Services listed

Luxury apartments for rent5-star fitness centerResident lounge spaceCoworking space and private podsPrivate balcony or garden patio

As published by the business on its own website; not independently verified.

Common questions

How quick is maintenance response for emergency issues?: Mixed: leasing-phase issues get same-day attention, but post-move emergency repairs (AC, electrical) often wait days to weeks. One resident's broken AC in 104-degree heat got attention after a morning office visit but the technician did not return as promised.
Are the gates and common areas secure?: Residents report gates have been broken since May and remain unlocked; some doors flash green (open) despite being labeled locked. Hallways and elevators are frequently dirty and dusty.
What is the communication experience with management?: Leasing consultants are easy to reach during move-in, but once resident, callers often reach voicemail, emails take days, and office staff can feel dismissive of maintenance inquiries.

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Soltra Bear Creek

The real story

Where it delivers

What to ask before signing

How residents rate the community

Measured against the market

What renters keep saying

How we got this number

Ratings pulled apart

Get in touch

Office hours

From the property's site

Common questions

Similar apartment complexes nearby

Bear Creek At Harwood Apartments

Charter Oak

The Crawford

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