How quickly do maintenance requests get handled?

Multiple residents report 30 minutes or less for urgent requests like AC repairs. Non-emergency requests vary; one resident waited about a week.

Is there secure package delivery?

No. Packages are left in an unsecured mail room outside the gates where residents report frequent theft.

What amenities are available?

Pool, fitness center with full equipment, common areas. Residents praise upkeep, though some EV chargers are non-functional.

South 400

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 146 Google reviews · How we rank ›

3.9(146) 65 composite score See reviews on Google ✓ Google-verified

Student HousingAffordable & Low-Income HousingPet-Friendly ApartmentsLuxury ApartmentsTownhome-Style Apartment Communities

Services: Student Housing, Affordable & Low-Income Housing, Pet-Friendly Apartments
Reviews: 146

The real story

South 400 residents consistently praise the maintenance team and office staff for going above and beyond, with Joan specifically noted for solving problems quickly and respectfully. However, serious security failures undermine the "luxury" positioning: packages vanish from an unsecured mail room, elevator and garage failures persist, and one resident reported being entered on without notice during a vulnerable moment. The property splits sharply between those who value personal service and those frustrated by infrastructure gaps and theft.

The leasing office staff (Anna Lainez, Ashley, Katie) earn high marks for responsiveness and kindness during the application and move-in phases. A three-year resident calls it the best place they have lived. Maintenance requests are often handled within 30 minutes. Yet multiple one-star reviews and a vocal complaint about "careless management" over a year-long pattern of unresolved issues suggest management has struggled to act on resident feedback or prevent systemic problems.

Praised for

responsive maintenance staff (especially Joan)
friendly, professional office team
well-maintained common areas and amenities
quick service response times

Watch-outs

package theft and inadequate mail security
security gaps and safety concerns
broken amenities (elevators, garage, car chargers)
move-in experience issues

responsive-managementfriendly-staffwell-maintained-groundspackage-theftslow-maintenancemove-in-issuessecure-parking

Best for: Residents who value strong personal relationships with office and maintenance staff.

Think twice if: Concerned about mail theft, broken common infrastructure, or security at entry points should look elsewhere.

Where it delivers

Maintenance team responds within 30 minutes
Friendly, patient office and front-desk staff
Amenities include fitness center and pool

What to ask before signing

Joan (maintenance): handles repairs within 30 minutes, explains fixes to residents, teaches minor troubleshooting
Anna Lainez (Assistant Manager): praised for professionalism and patience during leasing process
Abraham (maintenance): assists with rapid AC repairs and filter replacements
Incident reported: resident entered apartment while showering without prior notice; no forced entry lock protocol mentioned
Multiple residents note broken elevators, garage doors, and two of three EV chargers non-functional
Mail room outside gates allows unsupervised package access; residents report daily theft

How residents rate the community

Affordable & Low-Income Housing: Reviews do not directly comment on pricing or affordability.
Luxury Apartments: Residents criticize property as unworthy of 'luxury' label due to security failures, package theft, and broken infrastructure despite top-notch staff and amenities.

Measured against the market

Rated 3.9 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
Has more Google reviews than 56% of the businesses in this directory.

How we got this number

How We Rank

Star rating 27

Review volume 94

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Ratings pulled apart

Get in touch

Phone: +1682-399-7143
Website: https://www.south400.com/?utm_knock=gmb
Address: 400 S Jennings St, Fort Worth, TX 76104
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

From the property's site

Services listed

Studio apartments1 bedroom apartments2 bedroom apartmentsPet friendly housingEnergy-efficient apartmentsGourmet kitchens

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Common questions

How quickly do maintenance requests get handled?: Multiple residents report 30 minutes or less for urgent requests like AC repairs. Non-emergency requests vary; one resident waited about a week.
Is there secure package delivery?: No. Packages are left in an unsecured mail room outside the gates where residents report frequent theft.
What amenities are available?: Pool, fitness center with full equipment, common areas. Residents praise upkeep, though some EV chargers are non-functional.

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South 400

The real story

Where it delivers

What to ask before signing

How residents rate the community

Measured against the market

How we got this number

Ratings pulled apart

Get in touch

Office hours

From the property's site

Common questions

Similar apartment complexes nearby

Broadway Chapter

Landing Furnished Apartments at Broadway Chapter

Siddons Place Apartments

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