
The Skylark on Harwood
Leasing staff earn consistent praise for professionalism and patience, with Diamond and Carissa named repeatedly as standouts. Tenants also appreciate pet amenities and unit upgrades. However, long-term residents report persistent ground decay, roaches, delayed pool access, and mounting hidden fees that leave many frustrated. Management changes have driven sharp swings in property upkeep, and website photos do not match current conditions. A seven-year tenant describes a dramatic shift under recent management: broken gates, graffiti, non-functional pool despite city approval, phantom fees, and a once-welcoming community becoming transactional. Staff care appears spotty; maintenance responsiveness has declined. The property offers appeal to new movers but struggles with retention and transparency, particularly around true total costs.

