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Sterling Crest Apartments

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 165 Google reviews · How we rank ›

3.9(165) 65 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Sterling Crest Apartments
Service
Luxury Apartments
Reviews
165

The real story

The leasing experience here stands out for warmth and professionalism, particularly from staff members Sabrina and Melanie, who consistently go the extra mile during tours and applications. However, post-move troubles undercut this promise: multiple residents report deposits withheld without clear explanation, unanswered emails, collection agency involvement even after staff acknowledged errors, and broken laundry facilities left unrepaired for extended periods.

Maintenance responds promptly to requests, and the complex itself feels charming and well-placed in Arlington. But the gap between how moving in feels and how moving out goes reveals serious accountability problems in accounting and communication that can linger for months after departure.

Praised for
  • exceptional leasing staff (Sabrina, Melanie)
  • professional and responsive maintenance
  • friendly and helpful office team
  • convenient location with charm
Watch-outs
  • broken or poorly maintained onsite laundry
  • deposit disputes and non-refunds
  • poor communication on account issues
  • aggressive collection practices and deposit holds
  • arbitrary patio item fines
responsive-managementpoor-communicationfriendly-staffslow-maintenance
Best for: People prioritizing a smooth leasing and move-in experience with attentive staff guidance.
Think twice if: Deposit return disputes, unresponsive management on billing issues, and maintenance backlogs are critical; get refund terms in writing before signing.

Where it delivers

  • Attentive, patient leasing staff
  • Quick maintenance response times
  • Charming complex in convenient location

What to ask before signing

  • Sabrina and Melanie named as standout leasing staff in multiple five-star reviews
  • Maintenance described as professional and prompt
  • Onsite laundry machines reported broken and poorly maintained
  • Deposits withheld for over a year with non-responsive follow-up; collection agency involvement reported
  • Patio item fines noted as arbitrary
  • $1000+ deposits mentioned in disputes

How residents rate the community

Luxury Apartments
Excellent leasing experience undercut by serious deposit and post-lease accountability gaps

Measured against the market

  • Rated 3.9 against a 3.91 average across the 440 luxury apartments businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How we got this number

How We Rank
Star rating 27
Review volume 96
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
100
4
20
3
9
2
6
1
30

Get in touch

Address
7001 Silber Rd, Arlington, TX 76017
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
One bedroom apartmentsTwo bedroom apartmentsFloor plansKitchen amenitiesAmenities

Credentials claimed:Equal Housing Opportunity, ADA

As published by the business on its own website; not independently verified.

Common questions

Who should I ask for during the leasing process?
Reviewers consistently praise Sabrina and Melanie for going above and beyond during tours and applications.
What should I ask about in writing before I move in?
Multiple residents report deposit disputes lasting over a year with non-response to emails. Clarify refund terms, timeline, and required documentation in your lease.

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Last updated 2026-08-23