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The Encore on Mustang Apartments

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 152 Google reviews · How we rank ›

3.6(152) 61 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment CommunitiesPet-Friendly ApartmentsStudent HousingAffordable & Low-Income Housing
The Encore on Mustang Apartments
Location
Grapevine
Services
Luxury Apartments, Townhome-Style Apartment Communities, Pet-Friendly Apartments
Reviews
152
Ranking
#163 in Luxury Apartments
Best for
Families moving to the area seeking a quiet community with responsive office staff.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

Five-star reviewers praise staff like Silvia, Norma, and Karina for going above and beyond during tours and move-ins, noting clean units and quiet surroundings. One-star reviewers report roach problems, communication breakdowns, surprise move-out charges without explanation, and towed cars, painting a starkly different picture of the same complex.

The gap between experiences suggests inconsistency in how the complex handles maintenance, enforcement, and resident relations. Newer residents or those who engaged closely with office staff report satisfaction, while longer-term residents face mounting frustrations with pests, utilities, and administrative practices.

Praised for
  • friendly and helpful office staff
  • clean and well-maintained units
  • quiet community
  • quick maintenance response
  • staff go above and beyond
Watch-outs
  • roach infestation
  • poor communication and unresponsive management
  • unexpected final charges
  • vehicles towed without clear notice
  • inconsistent utilities (no hot water, broken stoves)
friendly-staffclean-facilitiesquiet-communityslow-maintenancepoor-communicationpest-problemshidden-fees
Best for: Families moving to the area seeking a quiet community with responsive office staff.
Think twice if: You worry about pest control, unexpected charges at move-out, or poor communication if issues arise.

Where it delivers

  • staff known for personalized, attentive service
  • quiet and well-maintained grounds
  • quick maintenance response on repairs
  • convenient midpoint location between Fort Worth and Dallas

What to ask before signing

  • Named staff praised: Silvia, Norma, Karina
  • Specific problems: roach infestation, broken stoves, lack of hot water
  • Move-out charge disputes reported without prior documentation
  • Vehicle towing reported with unclear notice
  • Rapid maintenance response times noted in one review

How residents rate the community

Pet-Friendly Apartments
Pet waste stations available; no review evidence of pet-specific satisfaction or complaints.
Townhome-Style Apartment Communities
One reviewer called units comfortable and well-maintained; not enough evidence to assess townhome experience distinctly.

Measured against the market

  • Rated 3.6 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

How we got this number

How We Rank
Star rating 10
Review volume 95
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
93
4
5
3
3
2
3
1
48

Get in touch

Address
3037 Mustang Dr, Grapevine, TX 76051
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentsBusiness centerSwimming poolLaundry facilitiesPet waste stationsOn-site maintenance

As published by the business on its own website; not independently verified.

Common questions

Are there quiet areas for families?
Yes, multiple reviewers describe the community as very quiet and comfortable for families.
What happens when you need maintenance?
One review reports very quick office response to repair requests, but another mentions broken stoves and no hot water, indicating inconsistency.

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Last updated 2026-08-23