
The Franklin at Samuels Avenue
Staff members Estela, Jennifer, Aaliyah, and JB earn consistent praise for going beyond typical office interactions, making residents feel valued and resolving lease questions quickly. However, the broader community experience is undermined by chronic maintenance gaps: hallways remain dirty for months, AC units fail during Texas heat, trash pickup is erratic, gates and doors break repeatedly, and when tenants move out, they often face delayed or incorrect billing sent to collections without warning.

