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The Heights Apartments and Townhomes

Updated 2026-09-23 · 3,639 reviewed · 588 listed · Scored from 300 Google reviews · How we rank ›

3.9(300) 67 composite score See reviews on Google ✓ Google-verified
Townhome-Style Apartment CommunitiesLuxury Apartments
The Heights Apartments and Townhomes
Location
North Arlington, Arlington
Services
Townhome-Style Apartment Communities, Luxury Apartments
Reviews
300
Best for
Renters who prioritize a welcoming lease-up experience and well-maintained common areas.

Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Leasing staff, particularly Alex and Alyssa, earn consistent praise for thorough tours and warm customer service. The property itself attracts five-star reviews for cleanliness, maintenance speed, and a safe, tree-lined setting near shopping and services.

However, a recent one-star review alleges year-long unresolved water damage, pest infestations, and aggressive move-out billing practices with charges sent to collection without a formal invoice. Current residents celebrate the community; departing tenants report feeling trapped by undisclosed fees and management evasion.

Praised for
  • leasing staff professionalism and tours (Alex, Alyssa)
  • maintenance responsiveness
  • clean facilities and grounds
  • safe, quiet neighborhood
  • convenient location near amenities
Watch-outs
  • management dishonesty and unprofessional conduct
  • chronic water damage and pest issues
  • move-out charges and collection agency tactics
  • lack of transparency on final billing
friendly-staffresponsive-managementwell-maintained-groundsclean-facilitiesquiet-communitygreat-locationmove-in-issueshidden-fees
Best for: Renters who prioritize a welcoming lease-up experience and well-maintained common areas.
Think twice if: Tenants worried about long-term maintenance accountability and move-out billing clarity should request walkthrough documentation in writing.

Where it delivers

  • leasing team known by name (Alex and Alyssa praised in multiple tours)
  • fast maintenance turnaround
  • clean, well-maintained grounds with trees
  • safe location near retail and services

What to ask before signing

  • Leasing staff Alex and Alyssa named in 10+ reviews for tour excellence and customer service
  • Maintenance responsiveness highlighted in positive reviews
  • One reviewer reported ceiling leak unresolved for one year, causing carpet and furniture damage; charged $550 for floors, $250 painting, $120 cleaning at move-out without formal invoice before collection agency involvement
  • Move-in process described as transparent; maintenance turnaround times noted as quick

How residents rate the community

Townhome-Style Apartment Communities
Townhome renters praise sense of personal space and staff support; one long-term resident reported unresolved water damage and aggressive exit billing.
Luxury Apartments
Positive reviews note well-maintained grounds, amenities (pool, gym), cleanliness; concerns about billing practices and pest control.

Measured against the market

  • Rated 3.9 against a 3.94 average across the 344 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How we got this number

How We Rank
Star rating 27
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Ratings pulled apart

5
198
4
17
3
8
2
18
1
59

Get in touch

Address
1901 NE Green Oaks Blvd, Arlington, TX 76006
Open in Google Maps

Last verified 2026-09-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentstownhomes

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Common questions

How quickly do maintenance requests get fixed?
Multiple recent reviews note quick turnaround times for maintenance issues; one older review reported a ceiling leak left unresolved for over a year.
What will I be charged at move-out?
Request a walkthrough in writing and ask for a formal invoice of any charges before they are sent to a collection agency. One resident reported $550 for floor damage, $250 for painting, and $120 for cleaning.
Who will help me with my lease tour and questions?
Leasing staff Alex and Alyssa are highlighted in reviews for professional, thorough tours and answering fee-related and amenity questions.

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Last updated 2026-09-23