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The Holston

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 159 Google reviews · How we rank ›

3.8(159) 64 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Holston
Service
Luxury Apartments
Reviews
159

The real story

Staff like Madison Sherman and Myjoni Johnson draw consistent praise for warmth and patience during tours and leasing, creating a smooth entry experience. However, long-term residents report serious gaps: AC units fail repeatedly with weeks-long waits for parts, maintenance work orders languish for months, packages go missing, and property management handles complaints with indifference rather than solutions. One family's three-year tenure ended in frustration over undocumented pre-existing damage charges, while another single parent with a child needing medical equipment struggled through two weeks without cooling in Texas heat.

The community itself feels welcoming and clean on arrival, but operational reliability appears to drop sharply after move-in. Maintenance concerns are not one-off incidents but systemic problems that staff seem unprepared to resolve quickly. The gap between the front-desk experience and long-term resident satisfaction is stark enough that prospects should ask directly about maintenance response times and AC system redundancy before signing.

Praised for
  • friendly and welcoming leasing staff
  • smooth tour and leasing process
  • professional maintenance team
  • clean and well-maintained grounds
  • responsive management (when engaged)
Watch-outs
  • slow maintenance response and temporary fixes
  • inconsistent management professionalism
  • package theft and loss
  • recurring AC failures in heat
  • documentation and billing disputes
friendly-staffresponsive-managementpoor-communicationslow-maintenanceclean-facilitiespackage-theftwell-maintained-grounds
Best for: Renters willing to relocate for smooth leasing experience and community atmosphere, if maintenance reliability is not critical.
Think twice if: You need responsive, urgent maintenance or have concerns about AC reliability in summer heat; package security may also be a worry.

Where it delivers

  • welcoming leasing staff and smooth tour experience
  • clean, well-maintained grounds and community feel
  • quick professional maintenance work when prioritized
  • pet-friendly with on-site amenities

What to ask before signing

  • Madison Sherman praised for going above and beyond in resident support
  • Myjoni Johnson noted as informative and professional tour guide
  • AC units mounted on roof require crane access; replacements delayed by weeks
  • Work orders documented as taking 2+ months for resolution
  • Property manager Regina Bivins cited for indifferent handling of complaints and package loss
  • One resident waited 2 weeks without AC in April Texas heat; part delivery not expected until May 18

How residents rate the community

Luxury Apartments
Exceptional leasing and community feel draw residents; maintenance delays and AC reliability serious concerns for long-term satisfaction.

Measured against the market

  • Rated 3.8 against a 3.97 average across the 327 luxury apartments businesses listed here.
  • Has more Google reviews than 59% of the businesses in this directory.

What renters keep saying

floorplanswelcoming atmosphereinformative staffleasing processmaintenance leadleasing experiencesmooth processlease agentdeposittour

How we got this number

How We Rank
Star rating 21
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
104
4
7
3
5
2
2
1
41

Get in touch

Address
3301 Keller Haslet Rd, Roanoke, TX 76262
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_private_outdoor_spacehas_parking_lot_freehas_parking_lot_paidhas_dog_park

Last verified 2026-07-24

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Pet-friendly apartmentsWorkforce Housing

As published by the business on its own website; not independently verified.

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Common questions

How long does maintenance typically take?
Response times vary widely. Tours and leasing are fast and smooth, but one resident's outlet repair took 2 months, and AC repairs have stretched to 2+ weeks with parts backordered into the following month.
Is the property pet-friendly?
Yes. The Holston lists pet-friendly apartments and has a dog park on site.
What happens if my AC breaks in summer?
AC units are roof-mounted and access is limited; temporary fixes are common, and parts can take weeks to arrive. One resident went without cooling for 2 weeks in April heat.

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Last updated 2026-07-24