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The Jackson at Viridian Apartments

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 363 Google reviews · How we rank ›

4.1(363) 68 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Jackson at Viridian Apartments
Service
Luxury Apartments
Reviews
363

The real story

Lesley, Burgundy, and Hailey deliver genuinely warm leasing tours and front-desk support that stand out, and the property itself offers attractive finishes, a fitness center, pool, and Viridian trail access. But behind the marketing, tenants report a management breakdown: persistent roach infestations residents were not allowed to transfer out of, filthy common areas and hallways reeking of rotting trash due to overflowing chutes, units that arrive dirty with hair painted into walls, and a systematic failure to defend residents at move-out, applying "creative" wear-and-tear charges while never offering walkthroughs. Security doors and gates fail constantly. Staff responsiveness stops at leasing.

For renters willing to pay luxury pricing, the gamble is steep: tour experience does not predict operational reality, and management prioritizes deposit collection over habitability or accountability.

Recent shift: No clear trend shift, but operational complaints (pest, trash, move-out charges) appear consistently across two-year review span, suggesting systemic rather than temporary issues.

Praised for
  • Staff warmth and professionalism (Lesley, Burgundy, Hailey praised repeatedly)
  • Attractive amenities and finishes (fitness center, pool, trails, gourmet kitchens, Sonos systems)
  • Responsive maintenance on technical repairs
  • Beautiful community setting and lake views
Watch-outs
  • Severe pest issues (roaches in hallways and units, no visible pest control despite charges)
  • Filthy common areas and hallway odors (trash management breakdown, uncleaned stairwells)
  • Poor move-out experience (no walkthrough offered, surprise damage charges for normal wear and tear)
  • Inconsistent customer service and communication (calls unanswered, follow-ups missed, staff unavailable)
  • Soundproofing failures and noise complaints
  • Security breaches (broken gates, stolen packages, untracked third-party package service)
  • Cleaning standards at move-in (hair in units, residual dirt from previous tenants)
responsive-managementpoor-communicationclean-facilitiespest-problemssecure-parkingslow-maintenancefriendly-staffoverpriced-feespackage-theftmove-in-issues
Best for: Renters seeking a beautiful tour experience and short-term luxury aesthetics, not long-term operational reliability.
Think twice if: Pest issues, filthy common areas, and aggressive move-out charges are deal-breakers; ask about pest control history, trash management, and move-out walkthrough policy before signing.

Where it delivers

  • Leasing staff (Lesley, Burgundy, Hailey) deliver warmth and professionalism
  • Fitness center, pool, and Viridian trail system
  • Spacious units with gourmet kitchens and spa-inspired bathrooms

What to ask before signing

  • Lesley, Burgundy, and Hailey named as standout leasing and front-desk staff
  • Roach infestations reported in units and hallways; management denies unit transfers despite health impacts
  • Trash chutes frequently overflow; hallways report odors of rotting garbage
  • Move-out charges applied for wear and tear (carpet walking paths, nail holes) without prior walkthrough
  • Peloton bikes and Lululemon Mirror frequently non-functional despite premium fitness advertised
  • Third-party package delivery system causes resident inconvenience and package theft
  • Broken front and back gates and building access doors remain unfixed, undermining security
  • Units arrive with hair stuck in walls and excessive dirt on move-in

How residents rate the community

Luxury Apartments
High-touch leasing tours mask operational failures: pest-infested units, filthy common areas, move-out charging practices, and poor maintenance follow-through.

Measured against the market

  • Rated 4.1 against a 3.91 average across the 440 luxury apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we got this number

How We Rank
Star rating 39
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Ratings pulled apart

5
261
4
15
3
13
2
12
1
62

Get in touch

Address
4101 Viridian Village Dr, Arlington, TX 76005
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

From the property's site

Services listed
Studio apartments1 bedroom apartments2 bedroom apartments3 bedroom apartmentsFitness centerEV charging stationsCovered parkingBusiness center

As published by the business on its own website; not independently verified.

Common questions

What staff members have been praised in recent reviews?
Lesley, Burgundy, and Hailey are named repeatedly as friendly, knowledgeable, and helpful during tours and residency.
Are there pest control issues?
Yes. Multiple reviewers report roach infestations in units and hallways. One tenant was denied a unit transfer despite health symptoms. Residents pay for pest control but report no visible treatment efforts.
What happens to my deposit at move-out?
Several reviewers report surprise charges for normal wear and tear (walking paths in carpet, nail holes) without a prior move-out walkthrough. One resident was told walkthroughs are optional and management can charge what they deem appropriate.

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Last updated 2026-08-23