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The Jackson at Viridian Apartments

Updated 2026-09-23 · 3,639 reviewed · 588 listed · Scored from 365 Google reviews · How we rank ›

4.1(365) 69 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Jackson at Viridian Apartments
Location
Viridian, Arlington
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
365
Ranking
#70 in Luxury Apartments
Best for
Renters prioritizing upscale aesthetics and staff service over long-term maintenance vigilance.

Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Lesley, Burgundy, and Darius earn consistent praise for patience and warmth during leasing, and the property draws residents with its pool, gym, and lake-view trails. But roach infestations, rotting-trash smells in hallways, broken fitness equipment, and surprise move-out invoices undercut the luxury positioning, leaving long-term residents frustrated that the building does not match its price or promise.

Management remains unresponsive on serious issues: pest control charges without visible treatment, soundproofing gaps, gates that fail repeatedly, and a move-out process that penalizes normal wear and tear. Some prospective visitors report being ignored at the leasing desk; others encounter only friendly tours.

Recent shift: Management appears more responsive on individual leasing consultations than on systemic maintenance: recent praise for Lesley and Burgundy contrasts sharply with long-term complaints about unresolved pest and trash issues dating back months.

Praised for
  • welcoming leasing staff (Darius, Lesley, Burgundy)
  • spacious floor plans and modern design
  • pool, gym, and walking trails
  • responsive maintenance
  • beautiful scenery and community feel
Watch-outs
  • roach infestations and pest control failures
  • unsanitary trash management and hallway odors
  • poor soundproofing between units
  • non-functional premium amenities (Peloton, Mirror)
  • aggressive move-out damage charges
  • inconsistent staff responsiveness and communication
  • high rent with limited value
friendly-staffresponsive-managementclean-facilitiespest-problemsslow-maintenancepackage-theftoverpriced-feesmove-in-issueswell-maintained-grounds
Best for: Renters prioritizing upscale aesthetics and staff service over long-term maintenance vigilance.
Think twice if: You are sensitive to noise, expect pest-free housing, value accessible trash disposal, or plan to stay beyond two years without surprise move-out charges.

Where it delivers

  • attentive leasing consultants
  • spacious, well-designed units
  • fitness center and pool
  • scenic location near Lake Viridian

What to ask before signing

  • Leasing staff: Darius, Lesley, Burgundy, Hailey praised for patience and professionalism
  • Amenities: Peloton bikes and Lululemon Mirror frequently out of service despite premium positioning
  • Pest control charged to residents but residents report no visible treatment or building-wide efforts
  • Move-out: no mandatory walkthrough offered; charges applied for normal wear and tear after two-year tenancy
  • Soundproofing: residents hear upstairs neighbors walking heavily
  • Trash system: hallways accumulate overflowing trash, residents fined $100 if trash left near chutes; motion-sensor gate later replaced working scanner
  • Package delivery: routed through third party service, not direct

How residents rate the community

Luxury Apartments
Spacious units and modern finishes attract residents, but unsanitary common areas, broken premium equipment, and high charges for normal wear at move-out undermine luxury claims.
Pet-Friendly Apartments
One resident noted absence of dog parks or dog-specific amenities despite pet-friendly positioning.

Measured against the market

  • Rated 4.1 against a 3.91 average across the 449 luxury apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we got this number

How We Rank
Star rating 39
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Ratings pulled apart

5
263
4
15
3
13
2
12
1
62

Get in touch

Address
4101 Viridian Village Dr, Arlington, TX 76005
Open in Google Maps

Last verified 2026-09-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

From the property's site

Services listed
Studio apartments1 bedroom apartments2 bedroom apartments3 bedroom apartmentsFitness centerEV charging stationsCovered parkingBusiness center

As published by the business on its own website; not independently verified.

Common questions

Who leads leasing tours?
Lesley, Burgundy, and Darius are named staff members praised for welcoming and patient service during tours and applications.
What fitness equipment is available?
The community offers a gym with Peloton bikes and a Lululemon Mirror, though multiple residents report these were frequently out of service or non-functional.
Is there a package area or mail service?
Packages are routed through a third-party service rather than delivered directly to units, requiring residents to coordinate pickup.

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Last updated 2026-09-23