Five-star residents praise Shelbi Metheny's leasing process and staff like Tiffany and Humberto for attentive, quick responses. A disabled senior with a service dog called the property welcoming and accessible. One-star reviewers report roaches, rats, mold, poorly resurfaced bathtubs, and aggressive parking boot practices ($160 fines). Move-out charges for normal wear are a recurring complaint.
Last verified 2026-07-24
As listed on Google.
As published by the business on its own website; not independently verified.
Strong maintenance and responsive staff earn consistent praise from long-term residents, with move-in processes and security deposit returns cited as fair and transparent. Management conduct divides opinion sharply: several reviewers credit specific staff (Ignacio, Tammy) for professionalism, while others report policy disputes, unclear fees, and confrontational interactions that drove tenants out.
Strong leasing and maintenance responses define the positive reviews, with staff handling applications smoothly and repair crews attending quickly to issues. However, recurring complaints about unresolved pest problems, neglected enforcement of community rules, communication gaps, and outdated building systems paint a different picture for longer-term residents struggling with operational inconsistencies.
Staff members like Laura, Cheyanne, Ty, and Bertha earn consistent praise for attentive move-ins and quick problem-solving, making new residents feel genuinely welcomed and supported. However, the community faces persistent structural failures: mold, water infiltration, rodent issues, and malfunctioning HVAC systems linger unresolved for months despite repeated requests. Residents report over 30 ignored maintenance tickets, deposits withheld, and management dismissing accountability when maintenance staff is outnumbered for 450+ units.
Last updated 2026-07-24
