Greater Fort Worth Apartment Complex Guide
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The Madeleine

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 99 Google reviews · How we rank ›

2.9(99) 50 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment Communities
The Madeleine
Location
Harmony Hills, Fort Worth
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
99
Ranking
#385 in Luxury Apartments

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

The Madeleine shows a sharp divide: residents praise individual staff members like maintenance workers Dwayne and James for their attentiveness, yet describe the property overall as declining rapidly with trash, parking chaos, and water cuts. Management ignores neighbor complaints and allows conditions to deteriorate, leaving long-term residents frustrated.

Several residents report untreated pest problems, broken AC systems, and unfinished repairs stretching months. A parent documents moisture and likely mold in HVAC vents affecting a baby's health. Hidden fees appear regularly on bills. Leasing office staff can be dismissive when responding to serious issues, though early-leasing staff like Tashyra and Cynthia earned praise for patience.

Praised for
  • caring maintenance staff (Dwayne, James)
  • helpful leasing office staff (Tashyra, Cynthia)
  • responsive to complaints after reporting
  • pool and playground amenities
Watch-outs
  • severe parking shortage and unfair allocation
  • trash and debris accumulation
  • long maintenance wait times and incomplete repairs
  • roach and pest control failures
  • water disruptions and water service issues
  • temperature control problems and AC failures
  • moisture, mold, and HVAC system neglect
  • disrespectful neighbor behavior unchecked
  • inconsistent leasing office communication and rudeness
  • hidden and added fees
  • safety concerns (poor lighting, gate not functioning, no cameras)
  • discriminatory treatment allegations
slow-maintenancepest-problemspoor-communicationnoisy-neighborspackage-theftoverpriced-feeshidden-feesoutdated-units
Think twice if: Do not move here if you need reliable AC, consistent water service, pest control, or safe parking. Long-term residents report systematic neglect and unresolved health hazards.

Where it delivers

  • Individual maintenance staff (Dwayne, James) highly attentive
  • some leasing staff patient and knowledgeable during tours
  • pool and playground on-site

What to ask before signing

  • Maintenance crew: Dwayne and James praised for repeat visits and responsiveness; only three maintenance staff for entire complex
  • Leasing staff: Tashyra, Cynthia, Cindy praised for helpfulness; Crystal (manager) described as unresponsive
  • Roach infestations reported in multiple units
  • AC repair requests ignored for over a year in at least one case
  • Moisture and suspected mold in HVAC vents above shower; air purifier measuring in red zone
  • Parking: residents forced to park half a mile from units; unfair allocation across tenants
  • Water disruptions occur repeatedly; city water shutoffs disputed by residents
  • Pet waste in dog park not cleaned up

How residents rate the community

Luxury Apartments
Advertised as upgraded; resident paid extra $100 monthly but saw no difference from basic Section 8 unit.
Pet-Friendly Apartments
Dog owners report unsupervised waste accumulation in dog park and neighbor conflicts over pet-related behavior.

Measured against the market

  • Rated 2.9 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 42% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 87
Review recency 100
Review sentiment 24
Profile completeness 100
Verification 30

Ratings pulled apart

5
40
4
4
3
9
2
3
1
43

Get in touch

Address
1505 Homedale Dr, Fort Worth, TX 76112
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsdishwasherceiling fanstile backsplashprivate patio or balconyplayground

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Common questions

How responsive is maintenance?
Maintenance (Dwayne, James) are praised for attentiveness and will revisit units multiple times, but the team is small (three staff for the complex) and waits can be long. Pest control requests have been ignored for over two weeks.
Are utilities reliable?
No. Water disruptions occur repeatedly, and one resident contested management's claim that the city cut water while other Fort Worth residents' water remained on. AC and heating fail to maintain consistent temperature.
Is the leasing office responsive?
Hit-or-miss. Early leasing staff (Tashyra, Cynthia) are patient and knowledgeable. However, management can be dismissive: calls go unanswered, office closes without notice mid-day, and promises to address neighbor complaints go unfulfilled.

Similar apartment complexes nearby

The Aspen Apartments
39 low data

The Aspen Apartments

2.7(74)✓ Google-verified

Aspen sits well below the townhome-style average (2.7 vs. 3.93 stars). Maintenance response splits sharply: some praise quick action, but others report two-day delays on water floods and ignored roach infestations. Management turnover leaves residents divided. Office staff earn consistent praise from some tenants and complaints of rudeness and billing disputes from others. Safety issues (gunfire, physical threats, resident shooting) and unexplained utility charges dominate negative reviews. Most flagrant complaints cite pet control failures despite payment, unpredictable fee stacking, and refund delays up to four months.

Luxury ApartmentsTownhome-Style Apartment Communities
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Steeplechase Apartments
58

Steeplechase Apartments

3.5(134)✓ Google-verified

Long-term residents and recent arrivals praise the current manager (Deborah) and maintenance team for professionalism and quick response, noting clean grounds and recently upgraded units. However, serious maintenance gaps persist: one tenant endured 30 days without working A/C despite asthma; roach infestations and car break-ins are frequent; the promised security gate remains non-operational; and mailboxes stay broken with mail theft ongoing. Pricing misrepresentation at application and inconsistent maintenance standards between units undermine confidence. Some reviewers suggest paid reviews inflate ratings, and the price-to-condition ratio frustrates longer residents. Yet those with responsive management interactions report genuine improvements in community atmosphere and upkeep.

Luxury Apartments
View profile

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Last updated 2026-08-23