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The Palo | Townhomes for Rent

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 101 Google reviews · How we rank ›

4.2(101) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Townhome-Style Apartment Communities
The Palo | Townhomes for Rent
Service
Townhome-Style Apartment Communities
Reviews
101

The real story

Strong on space and staff, weak on office reliability. Residents praise the modern townhomes, private yards, and maintenance team (Terry is named often), plus quick approvals and helpful management when you can reach them. Dionne is frequently cited as attentive. Yet office phones go unanswered, promised amenities don't apply to townhomes despite being marketed, refunds get lost for months, and large repairs like washers take weeks. The experience hinges on whether office issues affect you.

Common wins: move-in speed, grounds upkeep, responsive maintenance crew. Common gripes: reaching the front office, delayed major fixes, gap between marketed and actual amenities for townhome residents. One reviewer improved their one-star rating to four after reconnecting with management on a fee question.

Praised for
  • responsive management and maintenance staff
  • spacious, modern units with outdoor space
  • smooth move-in and application process
  • peaceful, well-maintained grounds
  • friendly, professional staff (Dionne, Terry especially)
Watch-outs
  • office communication gaps and unanswered calls
  • maintenance delays on major repairs
  • amenities promised but inaccessible or unavailable to townhome residents
  • unfulfilled promises and miscommunications
  • refund processing issues and lost checks
responsive-managementwell-maintained-groundsclean-facilitiesfriendly-staffslow-maintenancepoor-communication
Best for: Residents seeking space and modern finishes who can tolerate office communication delays.
Think twice if: Office communication can be slow; promised amenities may not apply to townhomes; major repairs sometimes take weeks despite work order submission.

Where it delivers

  • Spacious townhomes with private yards and modern finishes
  • Fast application and move-in process
  • Responsive maintenance team led by Terry
  • Strong property management when reachable (Dionne)

What to ask before signing

  • Terry is the head maintenance person and frequently praised for speed and professionalism
  • Dionne is the property manager most often named for going above and beyond
  • Move-in approval has been same-day for some applicants
  • Maintenance requests typically handled quickly but large repairs (washer, window locks) reported to take 2-4 weeks or longer
  • Gate security promised but gate reportedly open 24/7 in at least one reviewer's tenure
  • Townhome residents report being denied access to apartment-side amenities (gym, fitness center, work space) despite property advertising them

How residents rate the community

Townhome-Style Apartment Communities
Modern, spacious layouts with private yards and clean grounds attract residents; office communication, maintenance delays on major repairs, and amenity access gaps frustrate long-term renters.

Measured against the market

  • Rated 4.2 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 41% of the businesses in this directory.

How we got this number

How We Rank
Star rating 43
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
77
4
2
3
1
2
4
1
17

Get in touch

Address
2343 Pratum Wy, Fort Worth, TX 76177
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

From the property's site

Services listed
3 bedroom townhomesapartments
Published prices
Apartments
Up To 8 Weeks Free
Townhomes
Up To $5,000 Off + Ask How To Enjoy An Extra $1,000 Move-In Bonus

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

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Common questions

How fast can I move in?
Some applicants report same-day approval. The move-in process is noted as smooth and well-organized by management once approved.
What amenities come with townhome rentals?
Townhome residents report access limitations: marketed amenities like gym, fitness center, and work space are listed as apartment-only, not townhome-accessible.
How responsive is maintenance?
Routine maintenance requests are typically handled promptly. Major repairs (appliances, structural issues) have been reported to take 2-4 weeks or longer despite work order submission.

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Last updated 2026-07-24