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The Residences of Diamond Hill

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 145 Google reviews · How we rank ›

2.5(145) 53 composite score See reviews on Google ✓ Google-verified
Affordable & Low-Income HousingPet-Friendly ApartmentsLuxury ApartmentsTownhome-Style Apartment Communities
The Residences of Diamond Hill
Location
Diamond Hill, Fort Worth
Services
Affordable & Low-Income Housing, Pet-Friendly Apartments, Luxury Apartments
Reviews
145
Ranking
#201 in Affordable & Low-Income Housing

Business data from Google Business Profile, checked 2026-08-23.

The real story

Severe maintenance and pest issues dominate resident feedback, with tenants reporting cockroaches, ants, and spiders in newly-painted units alongside unprompted move-in claims. Staff responsiveness is a consistent friction point: applications get lost, maintenance tickets close without work completed, AC failures go unresolved, and communication from the office is sparse or nonexistent. A handful of five-star reviews praise the community's safety for families and mention helpful staff members, but these stand against a sea of complaints spanning years.

Praised for
  • safe community for families
  • named staff members helpful
Watch-outs
  • pest infestation at move-in
  • maintenance requests ignored or closed without repair
  • poor staff communication and reliability
  • disruptive tenants and lack of enforcement
slow-maintenancepoor-communicationpest-problemsoutdated-unitsmove-in-issues
Think twice if: pest problems at move-in, chronic maintenance delays, and unresponsive staff are dealbreakers for you.

Where it delivers

  • safe community cited by some residents
  • named staff members (Jackie, Scarlett) praised for service

What to ask before signing

  • Staff members Jackie and Scarlett named as positive
  • pest issues (cockroaches, ants, spiders) reported in freshly-painted units
  • AC units broken, temporary fixes not followed by full replacement
  • maintenance tickets closed as complete without work performed
  • flooded apartment damage (cabinets) unrepaired for months despite closed work orders
  • applications lost or applicants asked to reapply after years of submissions
  • office frequently closed during business hours

How residents rate the community

Affordable & Low-Income Housing
tenants cite rising rent costs as a barrier to leaving despite poor conditions
Townhome-Style Apartment Communities
disruptive neighbor conduct (children playing in streets, ball impacts on units) unaddressed by management

Measured against the market

  • Rated 2.5 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 94
Review recency 100
Review sentiment 30
Profile completeness 100
Verification 30

Ratings pulled apart

5
44
4
5
3
8
2
4
1
84

Get in touch

Address
3601 Deen Rd, Fort Worth, TX 76106
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Common questions

What is the maintenance response time?
Maintenance requests frequently go unresolved; multiple residents report tickets closed without work completed and office being closed during business hours.
Are units move-in ready?
Recent residents report units infested with cockroaches, ants, spiders, and spider webs despite being freshly painted and having paid cleaning services listed.
Is this a safe community?
Some residents praise the community as safe for families, but others report disruptive tenant conduct (unsupervised children playing in streets near traffic) that management does not enforce.

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Last updated 2026-08-23