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The Residences of Diamond Hill

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 144 Google reviews · How we rank ›

2.5(144) 52 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsAffordable & Low-Income HousingTownhome-Style Apartment Communities
The Residences of Diamond Hill
Services
Luxury Apartments, Pet-Friendly Apartments, Affordable & Low-Income Housing
Reviews
144

The real story

The complex is beset by slow maintenance response and tenant behavior problems. Work orders sit open for months, AC systems fail in heat, and water damage causing mold remains unfixed even when officially marked "resolved". Noise from children and poor neighbor management drive many to leave. A few staff members like Christy Mullins and Jackie/Scarlett stand out, but overall communication from the office is poor, calls go unreturned, and residents feel the property prioritizes rent over their wellbeing.

Praised for
  • individual staff members helpful when engaged
  • safe community option
  • clean grounds
Watch-outs
  • AC failures and slow HVAC repairs
  • maintenance work orders closed without completion
  • water damage and mold not addressed
  • noisy disruptive tenants
  • unresponsive management and closed office
  • old appliances not replaced
  • disrespectful staff and poor communication
slow-maintenancepoor-communicationnoisy-neighborspest-problemsmove-in-issues
Think twice if: Expect slow maintenance response and noisy neighbor issues. AC repairs may take weeks even in summer heat.

Where it delivers

  • certain staff members highly attentive when available
  • marketed as safe family community

What to ask before signing

  • Christy Mullins praised for professionalism and follow-through
  • Jackie and Scarlett noted as helpful staff
  • AC units have failed completely; portable units insufficient for all units
  • Work orders closed falsely (e.g., water damage marked fixed without completion)
  • Appliances older than 6 years rarely replaced despite tenant requests
  • Laundry room floods during heavy rain
  • Management office frequently closed; calls and emails unanswered

Measured against the market

  • Rated 2.5 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 94
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30

Ratings pulled apart

5
45
4
5
3
8
2
4
1
82

Get in touch

Address
3601 Deen Rd, Fort Worth, TX 76106
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Last updated 2026-07-24