The Barcelona On Chisholm Trail
Leasing staff, particularly Shay and Mallina, earn consistent five-star praise for patience, clarity, and genuine care during move-in. The property's shaded grounds and affordable pricing appeal to new residents. Behind that front-office experience lies a deeper problem: pest infestations (cockroaches, possums) persist despite treatments, maintenance responds slowly to work orders, and some residents report being charged after move-out with little explanation or communication from management. The complex operates under Catalyst Multifamily Management. Multiple complaints cite office staff unavailable or unresponsive, a maintenance backlog that stretched months, and a billing error that required escalation to regional management to resolve. One long-term tenant documented these issues extensively over nine months before terminating early. The pool has been closed seasonally, and residents report homeless individuals on the grounds and unlocked gates.
