The Cassidy at Western Hills
Leasing staff, especially Natalie and Jannet, draw consistent praise for quick approvals and attentive tours, and the complex feels secure with good lighting and police presence. However, maintenance responsiveness is unreliable: one tenant waited weeks for a broken dishwasher repair despite multiple calls, another endured a month without a functioning stove after a fire without communication or rent relief. Hardwood floor installations have created noise issues that disproportionately affect downstairs residents. The two-bedroom units appeal to renters seeking affordable space near I-30 and 820, and pet owners value the designation. Monthly pricing is described as competitive, yet the gap between front-office warmth and maintenance follow-through creates frustration that undermines the experience for those facing urgent repairs.
