The Cassidy at Western Hills
Most visitors and new tenants praise the leasing staff, especially Jannet and Natalie, who handle applications smoothly and answer questions patiently. The complex offers spacious two and three-bedroom units at competitive pricing, appeals to first-time renters, and maintains good security lighting and patrol presence. Long-term residents report real problems: recent hardwood floor installations create significant noise between units, A/C and appliance repairs take weeks with poor follow-up communication, and the office does not return calls reliably. One tenant waited six hours on move-in day while cleaners ran late, then paid extra to reschedule movers; another spent a month cooking on a hot plate after a stove fire with no rent adjustment or temporary appliance offered.
