Tenants who stayed report strong connections to the property and consistently praise location, cleanliness, and staff like Christie, Adriana, and Cristy for quick responses. However, multiple reviewers describe severe pest problems, unanswered maintenance requests spanning months, aggressive staff behavior, and discriminatory conduct during leasing. The roach complaints are specific and detailed, with tenants noting they hired outside pest control and found visible infestation upon move-in. Some reviewers felt disrespected or belittled; one reported racial bias. The divide suggests vastly different experiences depending on when tenants moved in or which staff member they dealt with.
Recent positive reviewers focus on location, design, and responsive management. Older one-star reviews detail systemic failures: an eight-month broken dishwasher, managers blaming tenants for pest issues, and a blonde manager described as rude and dismissive. Financial complaints center on unreasonable move-out charges (a $1,500 fee plus retained deposit for carpet damage) and alleged application fees. The pattern hints at either resolved problems or inconsistent standards between units and management shifts.
Last verified 2026-08-23
As listed on Google.
Credentials claimed:Equal Housing Opportunity
As published by the business on its own website; not independently verified.
Center Chase Apartments offers loft-style units steps from UTA with in-unit washers/dryers and a strong property manager. Tenants praise the quiet location and responsive emergency maintenance, but recent reviews flag high electricity bills, summer heat from window AC units, and slow routine maintenance turnaround.
Staff consistency is the standout: Sam (maintenance supervisor) and leasing team members like Adrianne, Amanda, Natoya, and Tonya earn repeated praise for quick responses and patient assistance. Residents describe a quiet, secure place suited to seniors, though a few note cramped floorplans and aging finishes.
Most residents report a punishing experience with serious maintenance and pest control failures. Roach infestations are the dominant complaint, alongside regular internet and water outages, poor repairs (especially bathtub work done repeatedly), and rent hikes that outpace improvements. Staff communication is chaotic; move-in charges surprise residents, deposit refunds are disputed, and management is hard to reach. A handful of graduate students and early residents praise proximity to campus and cite individual staff members (Ansib) as genuinely helpful. Maintenance teams handle emergency electrical and plumbing work quickly when they come. Yet these pockets of goodwill are drowned out by overwhelming accounts of negligence, water damage, mold risk, and the sense that problems are managed reactively rather than fixed.
Last updated 2026-08-23
