Staff named repeatedly earn genuine praise: Arturo, Jesus, and Roger in maintenance respond quickly and check follow-ups; Alissa in the office removes leasing friction and coordinates solutions. Several long-term residents report 10+ years of reliable service. However, recent reviews expose wear: broken dishwashers stay unfixed for months despite multiple tickets marked complete, move-in units arrive with mold and malfunctioning appliances, grounds go unmowed for extended periods, and noise enforcement lapses allow music-blaring cars and door-slamming at night. The divide appears recent (one reviewer notes maintenance quality dropped after "management changed"), and a negative review triggered corrective action on a dishwasher, suggesting responsiveness exists but requires escalation to activate.
For remote workers and retirees seeking stable, quiet living the community delivers when matched with attentive staff members. New residents or those without direct staff relationships may find move-in chaos and slow repairs more frustrating than the glossy photos promise.
Recent shift: Marked decline noted by one 4-star reviewer: "ever since management changed it's been a completely different story. They got rid of the old maintenance crew." Dishwasher repair cases (5 months, 4 months ago) and move-in quality complaints (8 months ago) suggest quality dip mid-to-recent period; Alissa's intervention on dishwasher post-review suggests some recovery.
Last verified 2026-07-24
As listed on Google.
Strong leasing and maintenance responses define the positive reviews, with staff handling applications smoothly and repair crews attending quickly to issues. However, recurring complaints about unresolved pest problems, neglected enforcement of community rules, communication gaps, and outdated building systems paint a different picture for longer-term residents struggling with operational inconsistencies.
Strong maintenance and responsive staff earn consistent praise from long-term residents, with move-in processes and security deposit returns cited as fair and transparent. Management conduct divides opinion sharply: several reviewers credit specific staff (Ignacio, Tammy) for professionalism, while others report policy disputes, unclear fees, and confrontational interactions that drove tenants out.
Five-star residents praise Shelbi Metheny's leasing process and staff like Tiffany and Humberto for attentive, quick responses. A disabled senior with a service dog called the property welcoming and accessible. One-star reviewers report roaches, rats, mold, poorly resurfaced bathtubs, and aggressive parking boot practices ($160 fines). Move-out charges for normal wear are a recurring complaint.
Last updated 2026-07-24
