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Ash Lane Apartment Homes

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 80 Google reviews · How we rank ›

3.0(80) 56 composite score See reviews on Google ✓ Google-verified
Townhome-Style Apartment Communities
Ash Lane Apartment Homes
Service
Townhome-Style Apartment Communities
Reviews
80

The real story

Ash Lane's reputation hinges on staff kindness, especially Nina Bailey and her team during leasing and initial crises. Yet residents report a chasm between office friendliness and day-to-day living. Maintenance backlogs stretch weeks while A/C fails in summer heat. Roach complaints span years with no resolution.

Noise complaints from unvetted neighbors dominate recent reviews; one tenant provided a year of police records and video proof, only to hear management cite capacity limits. Long-term residents describe rent-paying households sleeping three to four hours nightly while upstairs neighbors create disturbance until dawn. Office staff face turnover and stretched resources, with tenants noting the gap between old maintenance leadership (praised Julio and Edd) and current contractor models.

Recent shift: Decline visible from late 2023 onwards. Early-year 2023 reviews (11+ months ago) praised staff and clean units; recent reviews (3 months or less) cite systemic maintenance delays, pest issues, and unresolved neighbor conflicts. Departure of praised maintenance manager Julio and shift to contractor model correlates with complaint intensity rising.

Praised for
  • Staff like Nina Bailey go above and beyond during leasing and complaint resolution
  • Responsive maintenance crew when issues are addressed
  • Clean apartments and property when well-maintained
  • Welcoming, helpful office team during application and move-in
Watch-outs
  • Severe ongoing maintenance delays: A/C failures unfixed for weeks, toilet requests taking two weeks, repairs marked complete but not done
  • Persistent roach infestations tenants pay to resolve themselves
  • Inadequate staff: one maintenance person for entire complex, contractors replacing permanent staff
  • Neighbor noise unaddressed despite police records, emails, videos provided to management
responsive-managementpoor-communicationclean-facilitiespest-problemsnoisy-neighborsslow-maintenancefriendly-staff
Best for: People comfortable with proximity to shopping and services who prioritize leasing ease over daily maintenance responsiveness.
Think twice if: Maintenance backlog can stretch weeks; neighbor-noise complaints go unresolved despite documented complaints; roach infestations have been reported as persistent.

Where it delivers

  • Nina Bailey and office staff praised for moving fast on leasing, fees, and crisis response
  • In-unit washer-dryer and private outdoor space
  • Accessible parking and wheelchair-accessible entrance
  • Fitness center and swimming pool

What to ask before signing

  • Nina Bailey: manager consistently praised for responsiveness during application, move-in, and crisis troubleshooting
  • Julio: former maintenance manager left due to lack of support; his departure marked a decline in service speed
  • Maintenance model changed from in-house to private contractor agency
  • One-person maintenance team early in operation was overwhelmed
  • A/C unit failure took one week unfixed in summer; another took five days with temporary in-unit accommodation
  • Toilet repair requests took two weeks; resident fixed it themselves
  • Roach infestations reported despite tenant cleanliness; other residents cite it as a multi-year recurring issue
  • Noise complaints: one resident documented 12 months of police calls, videos, and email records; management cited 200+ apartments to manage

How residents rate the community

Townhome-Style Apartment Communities
Office staff and management praised for move-in support and leasing kindness, but on-site maintenance severely backlogged and neighbor disputes unresolved despite documented complaints.

Measured against the market

  • Rated 3 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 34% of the businesses in this directory.

What renters keep saying

helpful staffclean propertyapartment viewingwelcoming atmospheremaintenancecomfortable livingms ninaapplication processkind staffrent

How we got this number

How We Rank
Star rating 0
Review volume 83
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
31
4
7
3
8
2
0
1
34

Get in touch

Address
601 E Ash Ln, Euless, TX 76039
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_in_unit_washer_dryerhas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-07-24

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

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Common questions

How fast is maintenance?
Response times vary widely. Some requests are completed within days or hours; others take two weeks or remain marked done when incomplete. A/C repairs have taken one to five days depending on urgency.
Is vehicle registration required?
Yes. Unregistered vehicles are towed nightly by contract tow trucks.
Does the office help with payment hardship?
Management has worked with residents on rent payments during documented hardship, such as loss of household income.

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Last updated 2026-07-24