Residents consistently praise the leasing team for personal attention and same-day problem solving, particularly Tiffany Murray. Units are spacious and well-maintained. However, chronic infrastructure problems (air conditioning, heating) and parking shortages frustrate long-term residents, alongside annual rent hikes without renewal perks.
Move-out charges and parking permit enforcement have triggered billing disputes and car towing incidents. Maintenance responds quickly when called, but underlying unit issues like pest control and climate systems need sustained fixes.
Last verified 2026-07-24
As listed on Google.
Residents consistently praise the property managers (particularly Precious and Virginia) for quick email and text responses, plus the quiet, safe atmosphere. Maintenance responds fast and the complex stays clean. Main concerns: limited pool capacity for families, outdated appliances in some units, and high water costs.
Strong opinions divide The Preserve: leasing agents Ashley, Val, and (for some residents) Rachel earn consistent praise for patience and helpfulness, while maintenance crews respond quickly and the grounds stand out. The disconnect emerges with office management, whose communication style frustrates long-term residents, especially around rent increases, repair promises, and billing disputes. Price complaints surface repeatedly alongside maintenance failures and false charges after move-out, though newer tenants often report satisfaction with the property itself. Location near Grapevine and Euless, walkable trails, and townhome-style units appeal to dog owners and families, but turnover among management staff and alleged misconduct during security incidents have eroded trust. A month-long rent credit and late-fee waiver followed at least one complaint, suggesting management will engage after escalation.
Residents consistently praise Hangar 19's physical upkeep, modern finishes, and standout maintenance team, especially Robert and Kevin. However, two recent prospective tenants reported cold, dismissive experiences with front office staff who seemed reluctant to help and failed to acknowledge scheduled tours. The split highlights a disconnect: long-term residents describe a well-run, caring community where management goes above and beyond; tour-takers encountered what they perceived as indifference and neglect at the point of entry. Staff named positively include Robert (maintenance), Kevin, Marcus, and Monique (leasing).
Last updated 2026-07-24
