Eastbank at Waterside
Staff in the leasing office, especially Daisy, Samantha, and Martin, earn consistent praise for patience and helpfulness during the apartment search. The location near Trinity Trails, shopping, and highways appeals to residents, and many who have stayed long-term report clean grounds and timely maintenance work overall. However, management (identified as Catherine and Samantha in supervisory roles) faces repeated complaints about poor communication, inconsistency, and lack of follow-through. Residents report unresolved issues like flooding, mold, excessive pet waste in hallways, and questionable move-out charges that required disputes to overturn. The gap between the leasing team's professionalism and management's handling has driven departures.
