Are units available to tour late in the day?

One reviewer arrived at 5:05 PM when posted hours showed 6:00 PM closing, but staff said the builder had picked up keys at 5:00 PM and tours were closed. Experiences vary; call ahead to confirm availability.

What comes with the townhomes?

Their website lists one, two, and three-bedroom units with attached garages, resort-style pool, upscale clubhouse, and pet-friendly housing.

How quickly are maintenance requests handled?

Residents report maintenance requests are handled quickly and efficiently post-move-in.

Brentwood at the Reserve

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 26 Google reviews · How we rank ›

4.1(26) 61 composite score See reviews on Google ✓ Google-verified

Townhome-Style Apartment Communities

Location: Mansfield
Service: Townhome-Style Apartment Communities
Reviews: 26
Best for: Renters who connect well with specific leasing staff (Branden, Meagan, Brandon, Nicole, Michele, or Sofia) and value beautiful grounds and fast maintenance.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

Five-star reviewers consistently praise Branden, Meagan, Brandon, Nicole, Michele, and Sofia for their warmth, attentiveness, and thorough answers during tours. They describe beautiful grounds, fast maintenance, and a genuine sense of belonging. However, one-star reviews document a stark opposite experience: staff appearing uninterested, disengaged at closing time, or dismissive to walk-in visitors, with some prospects describing felt discrimination and rudeness from leasing agents like Sophia.

The complaint pattern surfaces most sharply in mid-visit interactions. Several reviewers note staff seemed eager before lease signing, then notably cooler after move-in. One tenant reported being told a property tour was impossible at 5:05 PM when hours listed 6:00 PM closing. Others waited 45 minutes past appointment times or were told units were unavailable when the property appeared half-empty. Staff quality appears to hinge on who greets you.

Praised for

Staff friendliness and professionalism (named staff)
Beautiful, well-maintained grounds and property
Fast maintenance response and responsive management
Hospitality and personal care during touring

Watch-outs

Staff indifference and rudeness to walk-in prospects
Attitude change after move-in
Long wait times for scheduled tours
Inconsistent customer service between staff members

responsive-managementpoor-communicationwell-maintained-groundsclean-facilitiesfriendly-staffmove-in-issues

Best for: Renters who connect well with specific leasing staff (Branden, Meagan, Brandon, Nicole, Michele, or Sofia) and value beautiful grounds and fast maintenance.

Think twice if: Hesitant about late afternoon walk-ins or concerns that staff professionalism may vary sharply by individual. Some tenants report cooler treatment after signing.

Where it delivers

Attached garages and resort-style pool
Well-maintained grounds and property cleanliness
Quick maintenance response post-move-in
Specific named staff known for warmth and knowledge

What to ask before signing

Named leasing agents: Branden, Meagan, Brandon, Nicole, Michele, Sofia praised for hospitality; Sophia London cited for rudeness and scheduling conflicts
Maintenance requests handled quickly and efficiently post-move-in
Tour availability listed online but staff sometimes deny tours citing builder pickup of keys or 'booked' status inconsistent with online calendar

How residents rate the community

Townhome-Style Apartment Communities: Highly praised for beauty and maintenance; complaints focus on leasing office inconsistency and post-move-in coldness.

Measured against the market

Rated 4.1 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
Has more Google reviews than 16% of the businesses in this directory.

What renters keep saying

townhomesclean groundsbeautiful propertywelcoming atmospherebudgetamazing teamhospitalityresponsive staffmaintenance staffcommunity

How we got this number

How We Rank

Star rating 34

Review volume 62

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Ratings pulled apart

Get in touch

Phone: +1682-400-1050
Website: https://brentwoodreserve.com/
Address: 2300 Reserve Wy, Mansfield, TX 76063
Open in Google Maps

Attributes

has_wheelchair_accessible_entrancehas_wheelchair_accessible_parking

Last verified 2026-08-23

Office hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 10:00-18:00
Thursday: 09:00-18:00
Friday: 10:00-18:00
Saturday: 10:00-17:00
Sunday: 13:00-17:00

As listed on Google.

From the property's site

Services listed

One-bedroom townhomes for rentTwo-bedroom townhomes for rentThree-bedroom townhomes for rentAttached garagesResort-style poolUpscale clubhousePet-friendly housing

As published by the business on its own website; not independently verified.

Common questions

Are units available to tour late in the day?: One reviewer arrived at 5:05 PM when posted hours showed 6:00 PM closing, but staff said the builder had picked up keys at 5:00 PM and tours were closed. Experiences vary; call ahead to confirm availability.
What comes with the townhomes?: Their website lists one, two, and three-bedroom units with attached garages, resort-style pool, upscale clubhouse, and pet-friendly housing.
How quickly are maintenance requests handled?: Residents report maintenance requests are handled quickly and efficiently post-move-in.

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Brentwood at the Reserve

The real story

Where it delivers

What to ask before signing

How residents rate the community

Measured against the market

What renters keep saying

How we got this number

Ratings pulled apart

Get in touch

Office hours

From the property's site

Common questions

Similar apartment complexes nearby

Mason + Mill

The Sydney

Villas di Lucca

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