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Mason + Mill

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 127 Google reviews · How we rank ›

4.4(127) 71 composite score See reviews on Google ✓ Google-verified
Townhome-Style Apartment Communities
Mason + Mill
Service
Townhome-Style Apartment Communities
Reviews
127

The real story

The property attracts residents who value design and modern finishes, with many praising the maintenance team, leasing staff, and quiet atmosphere. However, a significant split has emerged since the management transition to ZRS: new residents report great experiences, while longtime tenants and those dealing with administrative issues describe poor communication, unresolved maintenance problems (particularly elevator failures), and a towing practice that has frustrated residents even when they followed procedures. Service recovery varies: maintenance staff like Andrew earn consistent five-star recognition, but billing disputes and deposit handling have left some residents feeling ignored.

The community still maintains clean units and landscaping, and amenities like the pool and wellness center draw positive mentions. Yet complaints about pest control delays, deteriorating stairwells, and a shift in enforcement tone suggest operational inconsistency. The complex appears to work well for those with straightforward leasing, but residents flagging problems encounter friction.

Praised for
  • responsive maintenance team, especially Andrew
  • friendly and helpful leasing staff
  • clean, modern units and common areas
  • quiet, peaceful community with respectful residents
Watch-outs
  • poor communication and accountability from management
  • recurring maintenance issues: elevator outages, pest problems, poor building structure
  • aggressive parking towing policy with inadequate notice
  • cleanliness decline in common areas since management change
  • inconsistent property upkeep
responsive-managementpoor-communicationfriendly-staffclean-facilitiespest-problemsslow-maintenancequiet-communityamenities-as-advertisedmove-in-issues
Best for: residents prioritizing modern design and maintenance responsiveness over administrative consistency.
Think twice if: you require strong property management communication and have concerns about parking enforcement policies or pest control responsiveness.

Where it delivers

  • dedicated maintenance team with fast response times
  • modern finishes and spacious layouts
  • resort amenities including pool and wellness center
  • friendly leasing and office staff

What to ask before signing

  • Maintenance technician Andrew consistently recognized for professional, prompt work
  • Recent management change from Willow Bridge to ZRS has created operational tensions
  • Elevator in Building 4 out of service for extended periods
  • One-email parking re-registration policy led to multiple unannounced towing incidents at $300+ cost per resident
  • Security deposit processing errors over months with missed management callbacks
  • Ellen (Business Manager) and Property Manager communication breakdowns documented

How residents rate the community

Townhome-Style Apartment Communities
Modern units with high-end finishes highly praised; maintenance responsiveness stands out; but management transitions and administrative errors have created frustration for some long-term residents.

Measured against the market

  • Rated 4.4 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

What renters keep saying

spacious apartmentsnoise from neighborsefficient work ordersfloor planscommitment to residentsfriendly tenantsnew managementhelpful staffmoderncommon area details

How we got this number

How We Rank
Star rating 55
Review volume 91
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
102
4
2
3
5
2
2
1
16

Get in touch

Address
2000 Nahvi Rd, Mansfield, TX 76063
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Studio, 1 & 2 bedroom apartmentsSmart home technologyFront-loading washers and dryers in all homesStainless steel and energy efficient appliancesWalk-in closets with custom shelvingBuilt-in wine rackBuilt-in deskLuxe shower with built-in spa seat and rain shower head

As published by the business on its own website; not independently verified.

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Common questions

How quickly do maintenance requests get handled?
Residents report next-day service from the maintenance team; Andrew is specifically noted for responding promptly and completing work with attention to detail.
What fitness and wellness facilities are available?
The community features a Technogym fitness center, yoga and spin studio, wellness center, and resort-style pool with tanning area.
Are there any monthly fees beyond rent?
Storage units cost extra and are not included in units; covered or garaged parking also incurs additional fees.

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The Sydney

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Residents consistently praise the maintenance crew and leasing team for speed and genuine care. Humberto, Luis, Marta, Latoya, Olga, and Daniela are named repeatedly for handling work orders in hours rather than days, showing up with energy, and making the move-in process straightforward. Modern floor plans and a quiet location appeal to many. The main friction point is sound transmission. One resident reported thin walls, hearing neighbors clearly, and unacceptable noise levels. A separate complaint highlighted management's failure to respond to repeated noise disturbances, which a reviewer found as troubling as the noise itself. Garage fees also drew a note as pricey relative to other costs.

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Villas di Lucca
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Most residents enjoy the clean, quiet grounds and praise named staff like Kayli and Anai for warmth and follow-through on maintenance requests. The team handles repairs swiftly and the common areas stay well landscaped. However, a handful report serious gaps: one scheduled tour was missed entirely with no warning, another tenant faced roach infestations that management wouldn't address, and some cite surprise move-out fees and unreturned calls.

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The Landing at Mansfield Apartments
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The Landing at Mansfield Apartments

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Three and a half years of stability and hands-on care define many residents' experience here. Staff members Jody, Claudia, and Mark are named repeatedly for guiding tenants through leasing, payments, and emergencies with patience and genuine concern. Spacious floor plans, quick maintenance response, and a genuinely peaceful daytime environment earn consistent praise from long-term residents. However, pest sightings (roaches), late-night parking-lot disruptions, and a vehicle-registration dispute suggest management struggles with security and consistency after hours. Some residents report feeling ignored when they report problems. The gap between daytime hospitality and evening oversight is real, though most reviewers rate the trade-off favorably.

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Last updated 2026-07-24