Remi Apartment Homes
Strong first impressions fade over time. New residents praise Danyal and other leasing staff for attentive, patient tours and friendly service. Maintenance workers Jose and Sergio earn direct thanks for responsiveness. Yet established tenants report a sharp decline: gates broken for months without repair, trash overflowing weekly, pool neglected and moldy, roach infestations, and fitness equipment broken and dirty. Office hours exclude working residents, the phone system is unresponsive AI, and emergency maintenance has no real contact line. Management reportedly charges disputed move-out fees ($140 cleaning, $20 per trash item) and lacks basic tenant communication or follow-up on problems. The contrast between leasing experience and daily living is stark. Newer residents cite quiet surroundings and amenities; longer tenants report conditions deteriorating. Major complaints center on neglected infrastructure (gates, trash, pool), pest control failures, and a management stance that feels dismissive of tenant concerns and Texas tenant rights.
