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Charter Oak

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 75 Google reviews · How we rank ›

4.0(75) 71 composite score See reviews on Google ✓ Google-verified
Townhome-Style Apartment Communities
Charter Oak
Service
Townhome-Style Apartment Communities
Reviews
75

The real story

Management and maintenance stand out as unusually dedicated here. Shannon, Dena, and Israel are named repeatedly for going above and beyond-from patient leasing through emergency wildlife rescue-creating a genuinely welcoming experience. Long-term residents (3-15 years) consistently praise the quiet, clean grounds and fast response to maintenance requests.

However, sound insulation is a real weak spot. Multiple reviewers report hearing neighbors' conversations and dogs barking despite the community's reputation for quietness; one tenant sleeps with headphones because of noise seeping through walls. There is also a separate complaint about receiving unsolicited referral calls from other complexes after moving out.

Praised for
  • skilled, responsive maintenance staff
  • professional leasing team (especially Shannon)
  • quiet, well-maintained community
  • convenient location near stores and highway
  • family-feel atmosphere
Watch-outs
  • thin walls, noise from neighbors and adjacent lot
  • unwanted third-party referrals after move-out
responsive-managementfriendly-staffwell-maintained-groundsquiet-communitynoisy-neighborsclean-facilities
Best for: Long-term residents seeking a friendly, well-managed community with responsive maintenance and family atmosphere.
Think twice if: Sound isolation matters to you; thin walls allow neighbor noise and adjacent lot noise to carry into units.

Where it delivers

  • exceptional staff continuity and customer care
  • quick emergency and maintenance response
  • clean, well-maintained grounds
  • convenient location near groceries and highway

What to ask before signing

  • Shannon named as standout leasing agent for patience, professionalism, and humor throughout application and move-in process
  • Israel (maintenance) handled emergency animal removal and routine maintenance with speed and care
  • Dena cited as effective manager
  • Maintenance crew respond quickly to requests
  • One reviewer reported receiving unsolicited referral calls from other complexes months after vacating despite requesting to stop

How residents rate the community

Townhome-Style Apartment Communities
Spacious units with amenities like fireplaces; long-term residents report satisfaction despite sound insulation concerns.

Measured against the market

  • Rated 4 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

What renters keep saying

helpful staffquiet communityquiet areafamily feelrespectful staffmaintenance requestsconvenient grocery storeleasecustomer carepatient staff

How we got this number

How We Rank
Star rating 32
Review volume 82
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Ratings pulled apart

5
49
4
6
3
4
2
2
1
14

Get in touch

Address
105 E Harwood Rd, Euless, TX 76039
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_basketball_courthas_business_centerhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-07-24

Office hours

Monday
09:00-18:30
Tuesday
09:00-18:30
Wednesday
Closed
Thursday
09:00-18:30
Friday
09:00-18:30
Saturday
Closed
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartmentsTownhomesPet friendly housingADT smart home technologySports courtDog parkSwimming pool

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

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Common questions

Is Charter Oak pet-friendly?
Yes; the business advertises pet-friendly housing and has a dog park on site.
How quickly do maintenance requests get handled?
Multiple reviewers report fast response, including an emergency call answered within 2 hours.
Are there in-unit washer-dryers?
Yes; in-unit washer-dryer is listed as an amenity.

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Alex, the leasing agent, earns repeated praise for friendliness and responsiveness. Residents who have had positive leasing experiences also report timely request fulfillment and professional maintenance work from technicians like Luis. However, the complex struggles with serious pest problems (roaches and rats), slow repair response times (work orders taking nearly a week for quick fixes), and hidden fees that add $200-300 monthly. A unresolved referral bonus payment and lack of emergency after-hours support also frustrate long-term residents. The rating spread reveals this stark divide: 58% five-star reviews center on staff quality, while 28% one/two-star reviews cite pest infestations, maintenance delays, and billing surprises. Most complaints come from residents living with ongoing unit issues, suggesting facility-wide problems persist despite individual staff excellence.

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Staff members like Nathaly, Aly, Autumn, and Tyresha make leasing straightforward and personal, with move-in gifts and follow-up calls that build trust. Residents praise the quiet grounds, daily upkeep, and maintenance that responds within days, plus amenities like walking trails and the dog park that create a genuine community feel.

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Last updated 2026-07-24