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Oak Park

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 805 Google reviews · How we rank ›

3.7(805) 61 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment Communities
Oak Park
Location
Euless
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
805
Ranking
#366 in Luxury Apartments
Best for
Residents who prioritize friendly, responsive staff and quiet community feel over rapid maintenance resolution.

Business data from Google Business Profile, checked 2026-08-23.

The real story

Staff at this complex go the extra mile-Leasing agents like Alex, Raquel, and Deja earn genuine praise for kindness and responsiveness. Move-in and day-to-day interactions feel warm. The grounds are well-treed and quiet, popular with families.

Behind the friendly front desk sits a harder truth: maintenance backlogs are serious. Residents report washing machines that don't dry, AC out for weeks in Texas heat, roaches that return same-day after spraying, water seeping through walls during rain, and units handed over with broken appliances and exposed wires. When residents push back, some staff (notably, one assistant manager) turn dismissive. The complex feels disorganized at the operational level.

Praised for
  • staff responsiveness and care (especially Alex, Raquel, Deja, Veronica, Paul)
  • smooth move-in process
  • quiet, family-friendly community with mature trees
  • amenities (basketball courts, fitness center, pools)
Watch-outs
  • chronic maintenance delays and incomplete work
  • pest problems (roaches, fruit flies) that persist despite spraying
  • water intrusion and flooding from poor building sealing
  • AC failures during heat; inadequate temporary solutions
  • move-in unit condition issues (exposed wires, broken appliances)
  • poor communication and dismissive tone from some staff when issues escalate
  • package theft and mailbox key delays
friendly-staffslow-maintenancepest-problemsmove-in-issuesquiet-communitywell-maintained-groundspoor-communication
Best for: Residents who prioritize friendly, responsive staff and quiet community feel over rapid maintenance resolution.
Think twice if: Move-in condition often poor; maintenance complaints (AC, flooding, appliances) take weeks to resolve. Pest issues persist despite repeated treatment.

Where it delivers

  • staff go out of their way to help residents
  • quiet, tree-lined community with family-friendly feel
  • on-site maintenance responds to requests
  • in-unit washer-dryers and fitness center

What to ask before signing

  • Leasing agents Alex, Raquel, Deja, Veronica, and Paul noted for exceptional responsiveness and care
  • In-unit washer-dryers frequently malfunction (clothes not drying, machines not working)
  • AC outages during summer last over a week; portable units provided without proper window seals
  • Roaches return same day after professional spraying; one-year resident killed roaches daily
  • Water intrusion from wall cracks during rain floods apartments; storm drain clearing was not the underlying fix
  • Move-in units have missing appliance parts (microwave doors broken, fridge legs missing), exposed electrical wires, holes in walls, and no mailbox keys
  • One assistant manager (Alex, in escalation context) described as dismissive and combative with concerned residents
  • Maintenance requests marked complete but not actually resolved

How residents rate the community

Luxury Apartments
Well-landscaped grounds and mature trees appeal to residents, but move-in quality issues and slow repairs undercut the premium feel
Townhome-Style Apartment Communities
In-unit washer-dryers are a draw but frequently malfunction; building design flaws (poor sealing, pest entry) affect livability

Measured against the market

  • Rated 3.7 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

What renters keep saying

helpful staffbasketball courtsvalet trashpoolspest controlgated communitycute apartmentquietkind staffcleanliness

How we got this number

How We Rank
Star rating 14
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Ratings pulled apart

5
474
4
61
3
50
2
34
1
186

Get in touch

Address
1350 N Main St, Euless, TX 76039
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_basketball_courthas_business_centerhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-08-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Common questions

Are washing machines and dryers in my unit?
Yes, in-unit washer-dryers come standard. However, multiple recent residents report clothes not drying or machines not working; maintenance can take weeks to repair.
How fast is maintenance?
Requests are logged quickly and staff are respectful, but completion times are long. One resident waited two weeks for hot water, another five days for bathroom wiring fixes. Roach spraying returns same-day infestations.
Are there pets allowed?
The complex accepts pets; non-refundable pet fees are $400. One resident reported the complex denied lease renewal without explanation after paying this fee.

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Charter Oak residents experience consistent, hands-on management that feels genuinely invested in their satisfaction. Staff members including Shannon, Dena, and Israel stand out for responsiveness, humor, and problem-solving that goes beyond routine: maintenance arrives quickly for requests, and management handles lease paperwork and questions with patience and care. The property itself delivers quiet, clean townhomes and apartments in a family-oriented setting near shopping and highways. Sound insulation is a known limitation for some units, and one resident reported unwanted referral calls from other complexes. Despite these edges, long-term tenants renew repeatedly, citing the staff and maintenance culture as reasons they stay.

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Ash Lane Apartment Homes
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Ash Lane Apartment Homes

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Staff like Nina and Amber earn consistent praise for helpfulness and professionalism, and newer residents report a clean, affordable complex with quick move-ins. However, long-term tenants describe a pattern of delayed maintenance (weeks for repairs), persistent roaches despite personal spending, and noisy neighbors who remain unaddressed despite documented complaints and police calls. The gap between experiences suggests staffing or management structure problems. One maintenance manager (Julio) was credited but left; outsourcing to private contractors appears to have worsened response times. Multiple residents report AC outages lasting weeks in Texas summer heat, water damage, and appliances that fail without prompt attention. Rent increases are ongoing despite these issues.

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Residents consistently praise the leasing team for personal attention and same-day problem solving, particularly Tiffany Murray. Units are spacious and well-maintained. However, chronic infrastructure problems (air conditioning, heating) and parking shortages frustrate long-term residents, alongside annual rent hikes without renewal perks. Move-out charges and parking permit enforcement have triggered billing disputes and car towing incidents. Maintenance responds quickly when called, but underlying unit issues like pest control and climate systems need sustained fixes.

Luxury Apartments
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Last updated 2026-08-23