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Dixon at Stonegate

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 114 Google reviews · How we rank ›

3.3(114) 53 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Dixon at Stonegate
Service
Luxury Apartments
Reviews
114

The real story

Residents report severe maintenance failures and pest problems, with roach infestations and water damage left unrepaired for weeks or indefinitely. The leasing office is nearly unreachable; calls route to an unresponsive call center, and residents struggle to get promised callbacks or in-person meetings.

A few residents praised specific staff members (Val, Madison, Leonie, Robert) for hands-on help with applications and move-in, and one long-term tenant reported recent positive experiences after a management shift. However, widespread complaints about incomplete maintenance work, mold, AC issues, and a broken gate security system far outweigh isolated praise. Multiple residents cite management transitions and cost-cutting that worsened conditions.

Recent shift: Positive shift noted by one tenant after recent management transition, with faster maintenance response and office engagement; however, this contrasts sharply with majority of reviews citing ongoing failures and management changes as source of decline.

Praised for
  • knowledgeable leasing staff (when engaged)
  • efficient move-in process for some
  • maintenance responsiveness when contacted directly
  • quiet community atmosphere
Watch-outs
  • unreachable leasing office and call center
  • pest infestations (roaches, mice)
  • incomplete and mislabeled maintenance work
  • AC and plumbing failures
  • poor communication and management handoff
poor-communicationslow-maintenancepest-problemsresponsive-management
Think twice if: Avoid if you rely on responsive management or call-center support; maintenance failures and pest issues persist despite requests.

Where it delivers

  • Leasing staff who go above and beyond (Val, Madison, Leonie)
  • Resort-style pool with beach entry and second pool
  • Quiet community setting despite proximity to areas

What to ask before signing

  • Specific praised staff: Val, Madison, Leonie (leasing), Robert (maintenance)
  • Roach infestations reported in move-in apartments and ongoing
  • AC leaking into bathtub; yellow discoloration and mold not addressed
  • Gate security repeatedly broken; recent break-ins reported
  • Maintenance marks work orders complete without showing up
  • Recent management transition to Willowbridge (within 1.5 years); earlier management transitions noted
  • Faulty AC unit caused $800 electricity bill; resident had to pursue reimbursement
  • Electrical outlet sparked; call center failed to submit work order

How residents rate the community

Luxury Apartments
Promised luxury amenities (resort pool, fitness center, coworking) undercut by pest infestations, maintenance neglect, and unreachable management.

Measured against the market

  • Rated 3.3 against a 3.97 average across the 327 luxury apartments businesses listed here.
  • Has more Google reviews than 46% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 89
Review recency 100
Review sentiment 34
Profile completeness 100
Verification 30

Ratings pulled apart

5
60
4
6
3
1
2
0
1
47

Get in touch

Address
2501 Oak Hill Cir, Fort Worth, TX 76109
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

From the property's site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartments24-hour fitness centerResort-style pool with beach entryPaw spaPickleball courtPlayground
Published prices
Pet fee
$400 non-refundable per pet
Pet rent
$30 per month per pet
Additional carport or garage parking
$125

As published by the business on its own website; not independently verified.

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Common questions

How long does maintenance typically take?
Residents report maintenance requests taking weeks or being marked complete without work performed. One tenant noted work orders submitted July 2026 remained incomplete or mismarked as complete months later.
What are the pet fees?
Their website lists a non-refundable pet fee of $400 per pet and monthly pet rent of $30 per pet. Paw spa is listed as an amenity.
Is the gate secured?
Residents report the gate is frequently broken, allowing unauthorized entry. Recent break-ins and vehicle theft have been reported by tenants.

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Staff, especially managers Robyn and Lily, earn consistent praise for going above and beyond, and maintenance typically responds within days. Spaces are move-in ready and well-maintained. However, location near train tracks brings constant squeaking and brake noise, walls let sound travel between units, and the guest parking policy (three free visits, then $4/day) frustrates residents planning gatherings. Added fees (trash valet, pest control, forced rental insurance at $16/month) compound affordability concerns despite initial pricing appeal.

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Last updated 2026-07-24