Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.
Front-facing staff earn consistent praise for warmth and professionalism, and some residents describe year-long stays as positive. The building's location in historic Sundance Square remains an asset for those who value downtown living.
Infrastructure problems dominate resident complaints: two of three elevators frequently offline for weeks, creating hazardous conditions for upper-floor tenants carrying belongings downstairs. Water outages, smoking despite no-smoking policies, thin sound insulation between units, trash overflow, and repeated utility billing errors point to systemic maintenance and management gaps that offset good staff interactions.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Burnett Lofts holds a 3.6 rating across 117 Google reviews. A detailed sentiment read was not produced on this pass, so the placement rests on rating consistency and volume.
Most residents praise the downtown location, rooftop amenities, and responsive maintenance crew led by Cory. However, noise complaints centre on cheap wall construction (CFS instead of concrete) and thin floors, and parking woes-guest spots eliminated, $100/month garage fees, and first-come-first-serve assigned parking-have soured some long-term tenants who expected luxury. Elevator outages and unfinished amenities (restaurant delayed 2+ years) frustrate the high-rent crowd. Staff names Jeremy and Stephanie shine in leasing and tours, and maintenance responds within hours. The building is visually striking but operational issues and nickel-and-diming on parking undercut the luxury promise for residents paying over $3,000/month.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-23
