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Ironcrest Apartments

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 120 Google reviews · How we rank ›

4.0(120) 65 composite score See reviews on Google ✓ Google-verified
Townhome-Style Apartment Communities
Ironcrest Apartments
Service
Townhome-Style Apartment Communities
Reviews
120

The real story

Ironcrest draws tenants with its townhome amenities, location, and standout leasing and maintenance staff. Recent transitions have soured the experience: significant complaints involve pest infestation with maintenance inaction, serious security lapses including car theft, and management silence on major tenant concerns. The staff divide is stark-named individuals like Liz, Byron, and Francisco earn strong loyalty, while the broader office struggles with professionalism and responsiveness.

Recent shift: Management transition roughly one year ago coincided with sharp drop in responsiveness and maintenance quality; newer complaints focus on pest neglect, poor communication, and security gaps not mentioned in older positive reviews.

Praised for
  • Leasing staff (especially Liz/Lizette and Crystal) responsive and warm
  • Maintenance staff helpful and responsive
  • Pool and fitness amenities praised
  • Safe, clean, quiet community
Watch-outs
  • Pest infestation; maintenance falsifies service reports
  • Poor communication from management; calls and emails ignored
  • Tire theft; inadequate parking security and no compensation
  • Pool closed frequently for private events; amenities unavailable
  • Management unresponsive to serious tenant issues including domestic violence
responsive-managementpoor-communicationclean-facilitiespest-problemssecure-parkingslow-maintenancefriendly-staffpackage-theftquiet-communitymove-in-issues
Best for: Tenants prioritizing leasing staff quality and amenities, who do not encounter serious property issues.
Think twice if: Pest problems have persisted despite tenant reports; security gaps left vehicles and residents vulnerable; management non-responsive in crises.

Where it delivers

  • Responsive leasing and maintenance staff (Liz, Byron, Francisco named positively)
  • In-unit washer/dryer and gym with Peloton bikes
  • Quiet, clean community feel for those experiencing it well
  • Accessible amenities including wheelchair parking and business center

What to ask before signing

  • Liz (or Lizette) in leasing earns repeated praise for warmth, attentiveness, and professionalism
  • Byron in management praised for handling early lease cancellations and maintenance issues with care; absent in recent complaints
  • Francisco (groundskeeper) and Jonathan (maintenance lead) noted for cleanliness and responsiveness
  • Paul (exterminator) provides regular pest control service
  • Peloton bikes available in fitness center; pool frequently closed for private events
  • Maintenance falsifies service completion reports without entering units (pest infestation case)

How residents rate the community

Townhome-Style Apartment Communities
In-unit washer/dryer and outdoor BBQ praised; amenities closed arbitrarily; security failures (tire theft) and pest issues undermine quality of living experience.

Measured against the market

  • Rated 4 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

What renters keep saying

helpful stafffloor plan toursgorgeous apartmentskind staffproperty tourleasing officeleasing experiencemaintenance teampricingpool

How we got this number

How We Rank
Star rating 33
Review volume 90
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
88
4
2
3
0
2
5
1
25

Get in touch

Address
6309 Iron Horse Blvd, North Richland Hills, TX 76180
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-07-24

Office hours

Monday
09:00-17:30
Tuesday
09:00-17:30
Wednesday
09:00-17:30
Thursday
09:00-17:30
Friday
09:00-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Common questions

Do units include in-unit washer and dryer?
Yes. Units have in-unit washer/dryer.
What fitness amenities are available?
Fitness center with Peloton bikes; pool (though pool closures for private events are frequent per reviews).
Is parking secure?
One recent tenant reported all four tires stolen from resident parking; security cameras noted as non-functional. Covered parking is not standard.

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The Hills at Ironhorse
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Long-term residents praise the quiet neighborhood, convenient North Richland Hills location, and quick maintenance responses from named staff like Eric, Johnathan, Logan, and Mikayla. However, newer reviews describe a sharp decline after management changed: prolonged AC and plumbing failures, widespread mold and roach infestations, unchecked car and bike thefts, and rent increases without notice. Tenants report management retaliation against complaints and non-renewal of leases for critical reviews.

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Oxford at Iron Horse
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Long-term residents consistently praise the responsive office team and efficient maintenance, with several tenants returning or staying for years. Staff members like Amanda, Amber, and Johnny earn repeated recognition for promptness and care. However, a subset of reviews flags serious noise complaints centered on one unit, and one tenant reported billing confusion during a lease break that escalated to collection. The property itself attracts repeat residents drawn to spacious layouts, community events, and genuine staff attentiveness. Management follows up after repairs to confirm satisfaction and organizes regular activities like food truck Fridays. The grounds are maintained to a standard long-term residents appreciate, though neighbor behavior and occupancy-related parking remain variable."

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The Hudson
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Five-star reviews consistently praise Lechele, the leasing agent, and the maintenance team for responsiveness and professionalism. Long-term residents report a steep decline since new management arrived, citing pest infestations that persist despite multiple visits, roof leaks that go unrepaired, and harsh policies like charging fees for declined payments with no grace period. The complex's biggest draw is its location and affordable pricing for the area, but structural issues (mold, roaches in walls, gaps in roofing) undermine that appeal. The shift feels real: earlier reviews highlight quick AC fixes and friendly communication; recent ones document months-long pest problems and punitive billing practices.

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Last updated 2026-07-24