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Lenox Cooper

Updated 2026-09-23 · 3,639 reviewed · 588 listed · Scored from 199 Google reviews · How we rank ›

4.5(199) 74 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment Communities
Lenox Cooper
Location
East Arlington, Arlington
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
199
Ranking
#46 in Luxury Apartments
Best for
people relocating who prioritize a smooth lease-signing experience with engaged staff.

Business data from Google Business Profile, checked 2026-09-23.

The real story

Lenox Cooper draws consistent praise for its leasing team, particularly staff members Paige and Stephanie who make the tour and move-in process smooth and welcoming. Maintenance requests resolve quickly. However, residents report severe operational problems that undercut the modern finishes: roaches require weekly extermination requests in some units, hallways and grounds go uncleaned despite complaints, management (especially the property manager) acts dismissive or hostile when tenants raise issues or ask for clarity on fees, and towing practices trap vehicles with little warning or recourse.

The hidden-fee structure cuts deep. Beyond quoted rent, residents face sewer charges, payment processing fees, parking fees for both residents and guests, and move-out charges of $1,600 even after light use. One resident's towing bill alone reached $1,700 over the lease term. Security is compromised by a gate left open or propped, leading to unauthorized pool use and car break-ins. Current residents feel trapped by a $6,000+ lease-break penalty.

Praised for
  • leasing staff professionalism and responsiveness
  • quick maintenance response
  • modern apartment layout and finishes
Watch-outs
  • roaches and pest problems persistent across units
  • hidden and stacked monthly fees beyond base rent
  • unprofessional management conduct toward residents
  • frequent towing and expensive parking charges
  • inconsistent cleanliness and common area maintenance
friendly-staffslow-maintenancepest-problemspoor-communicationhidden-feesoverpriced-feesoutdated-units
Best for: people relocating who prioritize a smooth lease-signing experience with engaged staff.
Think twice if: pest control issues, surprise fees, management unprofessionalism, and towing risks are major concerns for you.

Where it delivers

  • leasing staff (Paige, Stephanie) responsive and patient
  • maintenance responds quickly to service requests
  • modern floor plans and finishes when new

What to ask before signing

  • Paige Durden (Assistant Property Manager) praised repeatedly for tour and onboarding care
  • Stephanie (Property Manager/Leasing Agent) praised for transparency during initial process
  • Marco (head maintenance technician) noted as knowledgeable
  • maintenance staff handle requests fast and polite
  • weekly pest control requests needed in affected units
  • staff member Paige accused by one resident of hostile interaction over spilled drink
  • property manager overheard mocking tenant accents by one resident
  • gate frequently propped open or non-functional

How residents rate the community

Luxury Apartments
modern finishes and layout praised, but pest issues, hidden fees, and management hostility undercut the premium positioning.
Townhome-Style Apartment Communities
floor plans and layout appealing, but operational problems (cleanliness, pests, security) contradict luxury expectations.

Measured against the market

  • Rated 4.5 against a 3.94 average across the 344 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we got this number

How We Rank
Star rating 62
Review volume 100
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Ratings pulled apart

5
169
4
6
3
2
2
2
1
20

Get in touch

Address
2811 S Cooper St, Arlington, TX 76015
Open in Google Maps

Last verified 2026-09-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Common questions

What costs should I expect beyond base rent?
Residents report extra charges for sewer, payment processing, parking, and other fees totaling around $300/month beyond the quoted rent. Guest parking is also paid. Expect move-out charges of $1,000+ even in good condition.
How quickly does maintenance respond?
Maintenance handles requests quickly and staff are polite and professional. However, some repairs are not permanent (one resident reported tape used to patch a water leak).
What is the security situation?
The front gate is frequently left open or propped, allowing unauthorized entry. There are no exterior cameras. Residents report car break-ins and unauthorized use of amenities like the pool.

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Last updated 2026-09-23