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Pavilion

Updated 2026-09-23 · 3,639 reviewed · 588 listed · Scored from 230 Google reviews · How we rank ›

3.3(230) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Pavilion
Location
West Arlington, Arlington
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
230
Ranking
#237 in Luxury Apartments
Best for
Long-term renters comfortable with established communities; not recommended for those needing rapid maintenance response or highly sensitive to operational inconsistency.

Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Long-term residents praise maintenance responsiveness and a handful of staff members, but newer arrivals report serious problems: roach infestations, mold, water leaks, and slow resolutions. Towing practices draw complaint, and some staff interactions are dismissive. Staff quality is highly inconsistent; Ms. Lili and the maintenance team earn loyal praise, while others receive sharp criticism for unprofessional conduct.

Praised for
  • attentive, professional maintenance
  • friendly staff (notably Ms. Lili)
  • responsive repairs
  • quiet neighborhood
Watch-outs
  • unresolved maintenance issues (roaches, mold, water damage)
  • inconsistent staff professionalism
  • predatory towing practices
  • poor disability accommodation
  • safety hazards not addressed
responsive-managementpoor-communicationclean-facilitiespest-problemsslow-maintenancefriendly-staffquiet-community
Best for: Long-term renters comfortable with established communities; not recommended for those needing rapid maintenance response or highly sensitive to operational inconsistency.
Think twice if: New tenants should be aware: multiple reports of unresolved maintenance (roach, mold, water damage); staff professionalism varies widely; towing practices flagged as predatory.

Where it delivers

  • Maintenance staff reported prompt and professional
  • Ms. Lili and long-term staff earn strong loyalty
  • Quiet at night per multi-year residents
  • Amenities include pool, dog run, cardio room

What to ask before signing

  • Ms. Lili (staff) consistently praised for professional leasing service and knowledge
  • Maintenance head noted for responsiveness across ten-year tenures
  • Roach infestations reported by multiple recent arrivals
  • Water leaks and mold cited with slow/no resolution
  • Towing company used to tow registered vehicles for lapsed registration
  • Pre-move-in issues with front door and appliances not fully addressed

How residents rate the community

Pet-Friendly Apartments
Dog run available but neighbor dogs reported to be poorly controlled; some noise complaints.
Luxury Apartments
Amenities present but pool enforcement inconsistent; some residents question maintenance of upscale experience.

Measured against the market

  • Rated 3.3 against a 3.91 average across the 449 luxury apartments businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
86
4
41
3
28
2
17
1
58

Get in touch

Address
3500 Willowood Cir, Arlington, TX 76015
Open in Google Maps

Last verified 2026-09-23

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsSwimming poolsCardio roomDog runPlaygroundPicnic areas
Published prices
Charleston 1 bed, 1 bath, 746 sq ft
Starting at $1,178.00/month
Liberty 2 bed, 2 bath, 1,020 sq ft
Starting at $1,208.00/month
Williamsburg 3 bed, 2 bath, 1,180 sq ft
Starting at $1,463.00/month

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

Common questions

What floor plans are available?
The business states one-, two-, and three-bedroom options. Charleston (1bd, 746 sq ft) starts at $1,178/month; Liberty (2bd, 1,020 sq ft) at $1,208/month; Williamsburg (3bd, 1,180 sq ft) at $1,463/month.
Do they have a dog run?
Yes, their website lists a dog run among amenities. Multiple reviews mention dogs and pet-related concerns.
How responsive is maintenance?
Reviews are divided: long-term residents report quick fixes and professional staff; newer arrivals report multi-month delays on roach and mold issues.

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Living at Rise West Arlington deteriorates quickly after move-in. AC failures lasting weeks without compensation, paid monthly pest control that never arrives, and work orders marked complete though nothing gets fixed plague residents. Office staff rotate constantly, ignore emails, and handle disputes poorly. Staff like Jazmin and Coralia do help during the leasing process, but once you move in, residents face overcharged monthly bills (listing advertised rent often $200+ less than actual charges), cracked walls, mildew in appliances, and roach infestations that six months of pest complaints cannot resolve. The pool rarely opens for more than a few weeks yearly.

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Lenox Cooper draws consistent praise for its leasing team, particularly staff members Paige and Stephanie who make the tour and move-in process smooth and welcoming. Maintenance requests resolve quickly. However, residents report severe operational problems that undercut the modern finishes: roaches require weekly extermination requests in some units, hallways and grounds go uncleaned despite complaints, management (especially the property manager) acts dismissive or hostile when tenants raise issues or ask for clarity on fees, and towing practices trap vehicles with little warning or recourse. The hidden-fee structure cuts deep. Beyond quoted rent, residents face sewer charges, payment processing fees, parking fees for both residents and guests, and move-out charges of $1,600 even after light use. One resident's towing bill alone reached $1,700 over the lease term. Security is compromised by a gate left open or propped, leading to unauthorized pool use and car break-ins. Current residents feel trapped by a $6,000+ lease-break penalty.

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Last updated 2026-09-23