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Lost Spurs Ranch Apartments

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 196 Google reviews · How we rank ›

3.6(196) 62 composite score See reviews on Google ✓ Google-verified
Townhome-Style Apartment Communities
Lost Spurs Ranch Apartments
Service
Townhome-Style Apartment Communities
Reviews
196

The real story

Maintenance stands out as responsive and competent, with several residents praising same-day fixes and named technicians like Keith and Frankie. However, serious health and safety issues plague the experience: one resident documented mold contamination in the HVAC system requiring independent inspection and emergency vet care for a pet, while leasing staff dismissed concerns and contracted an unqualified company. Residents also report mounting fees (internet mandatory, trash valet, amenity packages, admin charges) that compound rent increases, and an inconsistent management culture.

Praised for
  • fast maintenance response
  • skilled maintenance team
  • helpful staff members
  • clean grounds
Watch-outs
  • mold in HVAC system
  • property manager accountability issues
  • excessive and hidden fees
  • poor communication from leasing office
responsive-managementfriendly-staffwell-maintained-groundsslow-maintenanceoverpriced-feeshidden-feesmove-in-issues
Best for: Residents prioritizing fast maintenance response and willing to accept fee complexity.
Think twice if: Serious structural issues (mold, HVAC performance, window condensation) and management responsiveness to health concerns warrant investigation before signing.

Where it delivers

  • Fast maintenance turnaround
  • Skilled maintenance technicians
  • Well-kept grounds and common areas

What to ask before signing

  • Keith in Maintenance praised for AC replacement and dishwasher installation
  • Frankie recognized for coordination and customer service
  • Mold identified in HVAC vents and insulation during 2025-2026 lease; independent lab testing confirmed contamination
  • Mandatory internet charge with no opt-out option
  • Rent increase from $1116 to $1300 for legacy one-bedroom unit reported in same tenure
  • Website noted as difficult to navigate for lease applications beyond 3 weeks out

How residents rate the community

Townhome-Style Apartment Communities
Maintenance responsive and skilled, but unit condition issues (mold, HVAC, insulation, window condensation) and fee structure frustrate long-term residents.

Measured against the market

  • Rated 3.6 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

What renters keep saying

beautiful communityhelpful stafftowingpoolclean propertylandscapingkind staffmaintenance staffquiet communitylease renewal

How we got this number

How We Rank
Star rating 9
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
105
4
22
3
5
2
8
1
56

Get in touch

Address
13450 Alta Vista Rd, Roanoke, TX 76262
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_wheelchair_accessible_restroomhas_wheelchair_accessible_seatinghas_basketball_courthas_business_centerhas_fitness_center

Last verified 2026-07-24

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Common questions

How quickly can maintenance address requests?
Same-day fixes reported for non-emergency issues; AC replacement and filter changes completed within 3 days in recent cases.
What are the typical monthly costs beyond rent?
Residents report trash charge ($18), valet trash ($25), water base charge, storm water charge, sewer base charge, pest control ($5), admin fee ($5), amenity package fee ($5), and mandatory internet charge with no opt-out option.
Can I apply for an apartment online more than 3 weeks in advance?
Website application tool has limitations for lease dates beyond 3 weeks out; direct contact with office recommended.

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Last updated 2026-07-24