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Mateo Apartment Homes

Updated 2026-09-23 · 3,639 reviewed · 588 listed · Scored from 338 Google reviews · How we rank ›

3.7(338) 63 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment CommunitiesPet-Friendly Apartments
Mateo Apartment Homes
Location
East Arlington, Arlington
Services
Luxury Apartments, Townhome-Style Apartment Communities, Pet-Friendly Apartments
Reviews
338
Ranking
#173 in Luxury Apartments
Best for
Tenants who value quick move-in processing and responsive staff for day-to-day issues.

Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-23.

The real story

New management has earned strong praise for efficiency during move-ins and attentiveness from office staff like Kristine, Dahlia, and Vanessa. Residents who have experienced the recent turnaround report visible property improvements and swift maintenance responses.

However, significant infrastructure issues undermine this progress: persistent roach problems, months-long pool closures despite paid amenities, overflowing dumpsters, and unrepaired maintenance items (like a broken-into unit left open for weeks) create frustration. Many also report difficulty reaching management by phone or email, and disputes over fees and rent increases. The complex serves long-term residents alongside recent arrivals, creating a divided experience.

Praised for
  • helpful, responsive office staff
  • fast, organized move-in process
  • improved grounds and maintenance under new management
  • friendly leasing team
Watch-outs
  • severe roach infestation
  • pool closed for extended periods
  • overflowing trash and poor sanitation
  • poor phone/email communication
responsive-managementpoor-communicationclean-facilitiespest-problemsslow-maintenancefriendly-staffamenities-as-advertisedmove-in-issues
Best for: Tenants who value quick move-in processing and responsive staff for day-to-day issues.
Think twice if: Think twice if pest control and reliable access to amenities (especially the pool) matter to you, or if unrepaired maintenance items cause concern.

Where it delivers

  • New management with visible property improvements
  • Fast move-in processing and organized leasing team
  • Attentive office staff who handle tenant concerns
  • Maintenance team resolves unit issues promptly

What to ask before signing

  • Named staff praised: Kristine, Dahlia, Vanessa; Leasing team handles approvals within 24 hours
  • Recent management transition (within last 4-5 months) associated with visible ground repairs, parking lot work, and mail house improvements
  • Pool closure issues reported for months despite tenants paying for amenity
  • Pest control calls have reportedly made roach problem worse in some cases
  • Disputes over admin fees and late final statements mentioned
  • Two building fires reported within days of each other

How residents rate the community

Luxury Apartments
Mixed: praised for leasing team speed and professionalism; complaint that premium pricing is not justified by ongoing pest and sanitation issues.
Townhome-Style Apartment Communities
Mixed: new management credited with visible repairs to grounds and buildings; however, overflowing trash, unrepaired units, and pool closures undermine the property standard.
Pet-Friendly Apartments
Dog park and amenities mentioned but not specifically reviewed; general pest infestation and sanitation complaints create doubts about pet-friendly environment.

Measured against the market

  • Rated 3.7 against a 3.94 average across the 344 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How we got this number

How We Rank
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
217
4
10
3
8
2
4
1
99

Get in touch

Address
2007 Springcrest Dr, Arlington, TX 76010
Open in Google Maps

Last verified 2026-09-23

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Studio apartments1-bedroom apartments2-bedroom apartmentsWasher and dryer hookupsStainless steel appliancesFitness centerSwimming poolPlayground

As published by the business on its own website; not independently verified.

Common questions

How fast can I move in if I'm approved?
Recent reviews report approval within 24 hours and move-in as soon as the next 2-3 days after application, depending on leasing staff availability.
Is the pool usually open during summer?
Multiple recent reviews report the pool was closed for extended periods (months) even during summer, despite tenants paying for it. Current status not confirmed in recent reviews.
What is the office staff like?
Tenants praise the leasing and office team (named staff include Kristine, Dahlia, Vanessa) for being helpful, patient, and responsive during move-in and lease questions.

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Last updated 2026-09-23