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Mateo Apartment Homes

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 336 Google reviews · How we rank ›

3.7(336) 63 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment Communities
Mateo Apartment Homes
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
336

The real story

New management has won over residents with attentive office staff (Dahlia, Vanessa, Dalila named repeatedly), quick approvals and move-ins, and visible property fixes over recent months. But serious problems persist: widespread roach infestations, the pool closed for months with no real work, garbage cans overflowing across the complex, and calls and emails going unanswered. Residents praise individual staff while simultaneously warning others away due to facility neglect and fees that don't match services.

The split between five-star endorsements of the office team and one-star warnings about conditions suggests management is actively improving communication and paperwork, yet the physical plant and pest control remain unresolved. Long-term residents report a three-year cycle of management changes, with this latest team earning goodwill faster than prior ownership but not fast enough to fix deep maintenance backlog.

Praised for
  • new management responsiveness
  • office staff helpfulness and friendliness
  • quick move-in process
  • property maintenance improvements
  • maintenance team responsiveness
Watch-outs
  • roach infestation
  • pool closure and lack of repairs
  • poor phone/email communication
  • overflowing garbage and sanitation issues
  • towing without notice
  • refund disputes on admin fees
responsive-managementpoor-communicationclean-facilitiespest-problemsslow-maintenancefriendly-staffamenities-as-advertised
Best for: Residents willing to overlook lingering maintenance issues in exchange for responsive staff and a complex undergoing active renovation.
Think twice if: Pest control and facility upkeep remain major concerns; pool has been closed for months, trash management is inconsistent, and phone/email responses still lag in some departments.

Where it delivers

  • new management actively responsive to resident concerns
  • office and leasing staff named for efficiency and patience
  • property-wide repairs and improvements visible in recent months
  • quick approval and move-in turnaround

What to ask before signing

  • Named office/leasing staff: Dahlia, Vanessa, Dalila, Kristine (consistently praised for speed, patience, and problem-solving)
  • Move-in timeline: approval within one day, occupancy within three days reported
  • Recent improvements noted: parking lot repairs, mail house upgrades, building exterior work
  • Roach infestations documented across multiple units and common areas
  • Pool closure spanning months (at least May-July) without completion of stated renovations
  • Garbage overflow documented across multiple dumpsters; sanitation cited as ongoing problem
  • Valet trash service fees increased
  • Towing incidents reported without prior notice to residents

How residents rate the community

Luxury Apartments
Staff efficiency and move-in speed praised; facility maintenance and pest control lagging behind advertised amenities.
Townhome-Style Apartment Communities
Office responsiveness improved under new management, but roach infestations, trash overflow, and closed pool undermine the experience.

Measured against the market

  • Rated 3.7 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How we got this number

How We Rank
Star rating 14
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Ratings pulled apart

5
216
4
10
3
8
2
4
1
98

Get in touch

Address
2007 Springcrest Dr, Arlington, TX 76010
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Studio apartments1-bedroom apartments2-bedroom apartmentsWasher and dryer hookupsStainless steel appliancesFitness centerSwimming poolPlayground

As published by the business on its own website; not independently verified.

Common questions

How fast can I move in?
Recent residents report approval within one day and move-in within three days of application.
Is the pool open year-round?
The pool has been closed during summer months; reviews document closure from at least May through mid-July with no clear reopening date.
Are there pest control issues?
Multiple recent reviews document roach infestations in units and common areas; management has called in pest control, but the problem persists.

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Last updated 2026-08-23