Greater Fort Worth Apartment Complex Guide
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Maxwell Apartments

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 342 Google reviews · How we rank ›

3.6(342) 60 composite score See reviews on Google ✓ Google-verified
Affordable & Low-Income HousingPet-Friendly ApartmentsTownhome-Style Apartment CommunitiesLuxury Apartments
Maxwell Apartments
Location
Hollow Hills, Fort Worth
Services
Affordable & Low-Income Housing, Pet-Friendly Apartments, Townhome-Style Apartment Communities
Reviews
342
Ranking
#192 in Affordable & Low-Income Housing
Best for
Relocating professionals who value smooth move-in and nearby entertainment districts.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

Strong leasing and management staff, especially Alice and Veronica, earn consistent praise for patience and professionalism. However, maintenance response times have declined significantly under new leadership. Residents report week-long waits for repairs, repeated AC failures, and unresolved issues like malfunctioning gates and pest problems. Move-in experience is typically smooth, but post-move conflicts over deposits and fees (especially involving the AI chatbot) have escalated disputes.

The complex's physical appearance draws approval when maintained, yet critical systems like cooling and emergency contact lines frequently fail. Those relocating for work value the location near Stockyards and Sundance Square; families should weigh maintenance reliability against the competitive leasing team.

Praised for
  • responsive staff (Alice, Veronica)
  • maintenance responsiveness (when working)
  • welcoming leasing process
  • well-maintained grounds
Watch-outs
  • maintenance delays and non-follow-up
  • AC/cooling failures
  • fee disputes and refunds
  • gate/access problems
  • pest issues (flies)
  • neighbor pet waste
responsive-managementslow-maintenancefriendly-staffwell-maintained-groundsmove-in-issues
Best for: Relocating professionals who value smooth move-in and nearby entertainment districts.
Think twice if: Maintenance reliability is critical to you; response times have slowed under new management and emergency lines are unreliable.

Where it delivers

  • Attentive leasing team (Alice, Veronica praised across tours)
  • Pet-friendly with no-smoking enforcement
  • On-site amenities (pools, clubhouse, parking)
  • Near Stockyards and Sundance Square

What to ask before signing

  • Alice (leasing agent) consistently praised for thorough tours and responsiveness
  • Veronica Espinosa (manager) excels with communication and translation support for non-English speakers
  • Ruben and Fernando (maintenance staff) individually noted as responsive when available
  • 24-hour emergency maintenance claimed but emergency number reported as non-functional
  • New property manager team replacing Maria and Jocelyn; residents report sharp decline in service speed
  • AC units malfunction repeatedly; cooling in summer described as inadequate
  • Gate access codes fail for new residents; emergency maintenance request for AC (6 PM in heat) went unaddressed by 8:31 PM

How residents rate the community

Luxury Apartments
Tour feedback positive; apartment appeal praised, but unit malfunctions (AC, dishwasher) reported by occupants
Pet-Friendly Apartments
Marketed as pet-friendly; residents note other tenants' dogs leave waste uncleaned
Townhome-Style Apartment Communities
Units look appealing on tour; physical rot and cooling issues undermine occupancy satisfaction
Affordable & Low-Income Housing
Rent charged as high, but maintenance quality and responsiveness do not match pricing

Measured against the market

  • Rated 3.6 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we got this number

How We Rank
Star rating 8
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Ratings pulled apart

5
199
4
25
3
10
2
11
1
97

Get in touch

Address
8300 Brentwood Stair Rd, Fort Worth, TX 76120

Last verified 2026-08-23

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Apartment rentalsPet-friendly housingDoor-to-door trash pick-up24-hour emergency maintenanceSwimming poolsClubhouse with socializing areasOn-site parkingHigh-speed internet access

Credentials claimed:Equal housing, Pet-friendly, Accessibility, No-smoking

As published by the business on its own website; not independently verified.

Common questions

Is the emergency maintenance line really 24-hour?
The business claims 24-hour emergency maintenance, but residents report the emergency number does not work and multiple reports of non-function have gone unresolved.
Who should I ask for during a tour?
Alice and Veronica are named repeatedly by tour-goers as exceptionally helpful and responsive; asking for either by name is recommended.
How quickly will my AC be repaired in summer?
Response times vary; recent reports show emergency requests filed at 6 PM received no arrival or update by 8:31 PM. Residents also report AC failures recurring after temporary fixes (Freon) months apart.

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Luxury Apartments

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Last updated 2026-08-23