
The Franklin at Samuels Avenue
Staff treat tour-goers with genuine warmth and stay engaged during leasing, earning consistent praise for their time and professionalism. After move-in, the experience fractures: tenants report months of broken AC during 90-degree heat, non-functional security gates and locks that anyone can bypass, trash piling on floors with roaches present, and management that becomes unreachable by phone or email. Billing disputes linger unresolved, with some tenants sent to collections over contested charges; record-keeping errors persist across management transitions.

