Westlake Gardens Apartments
Staff excellence drives most positive ratings, particularly leasing agent Ashley Means and office coordinator Kathia Lagos, who reviewers describe as attentive, professional, and thorough during application and move-in. However, a sharp divide emerges: long-term tenants report pest infestations (especially roaches), thin walls, noisy neighbors, and broken appliances upon arrival, with maintenance slow or ineffective on these issues despite the website's claim of 24-hour service. The property attracts both grateful renters who find safety and community and frustrated ones who encounter roaches in refrigerators and crumbling interiors. Staff turnover risk looms after multiple reviews praise individual employees by name rather than systemic excellence. Parking limitations also surface as a recurring minor issue.
