Horizons at Sunridge
Half the reviews are five-star, often highlighting maintenance staff like Juan Hernandez and office team members who handle requests quickly. The other half describe delayed repairs (10 days for door fixes), constant roach infestations despite weekly spraying, thin doors that don't close, mold on window sealant, and management resistance to resident complaints or unit transfers. Long-time residents report paying multiple rent increases before finally getting breaks. The office and management seem disconnected from property upkeep complaints. Amenities like the pool, dog park, screened patios, and fitness center draw praise when accessible. Several residents note the community feels quiet and family-friendly when maintenance keeps pace. But the stark divide suggests experience depends heavily on how quickly the maintenance team responds and whether management follows through on building repairs versus cosmetic fixes.
